Message “No TinyMCE instance” if edit in closed ticket

  • Resolved ov3rfly

    (@ov3rfly)


    9 years, 2 months ago

    If agent clicks “edit” at a reply in already closed ticket, eg. to update a link or fix typo or similar, a message “No TinyMCE instance …” appears: http://i.imgur.com/HydbYAe.png

    To edit somehing, the ticket has to be reopened, then edit, then closed again, which triggers a new closed message to client.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 2 months ago

    Hi:

    I just tried that on our servers (three different servers actually) – unfortunately I’m not able to duplicate that error. What version of Awesome Support does this occur on?

    Thanks very much!

    Thread Starter ov3rfly

    (@ov3rfly)

    9 years, 2 months ago

    Version 3.3.4, login as agent, have a ticket with replies of this agent, close ticket, go to tickets-list, edit ticket, in ticket click “edit” at one reply: http://i.imgur.com/47SCPjC.png -> http://i.imgur.com/HydbYAe.png

    Maybe other plugins add a TinyMCE on the page on your servers, make sure all non-AS plugins are disabled.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Message “No TinyMCE instance” if edit in closed ticket’ is closed to new replies.