Message not received

  • [email protected]

    (@ssukdevhotmailcom)


    5 years, 8 months ago

    Hi,
    Second question.
    When I use the Contact form, I receive a message in my inbox. But there is no message going to the admin email address that I put into the ‘Settings’ of the plugin. So only the sender receives a copy of their message. But the website itself, does not seem to receive the message. How can this be fixed, please? Thank you.

Viewing 1 replies (of 1 total)
  • Plugin Author WPKube

    (@wpkube)

    5 years, 8 months ago

    Hi @ssukdevhotmailcom

    The only difference between the copy and the original is the recipient email address. Other than that everything is exactly the same.

    I think it gets flagged by either the server before it sends the email or by the email provider (when it should arrive).

    Can you install the plugin WP Mail Loggin, it logs all request for sending emails.

    Then submit the contact form and check the log in the plugin (WP admin > Tools > WP Mail Log) to see if it’s on the list and if it shows any errors associated to it.

    If it is on the list and shows no errors, then it’s definitely flagged and stopped by the server or by the email provider.

Viewing 1 replies (of 1 total)

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