Hello @worldsdream,
Based on similar situations we’ve encountered, this behavior often points to an interaction issue with your server, hosting environment, a security plugin, or possibly a firewall interfering with FluentSMTP. These elements can sometimes block or modify the data necessary for the preview to render.
To help us pinpoint the exact cause, we would greatly appreciate it if you could check your browser console for any error messages. This is a crucial step that often reveals underlying issues. Here’s how you can do it:
- Launch Your Browser: Open the browser you are using (e.g., Google Chrome, Firefox, Safari).
- Open Developer Tools:
- Right-click anywhere on the webpage where you are trying to preview the email, and then select “Inspect” or “Inspect Element”.
- Alternatively, you can use keyboard shortcuts:
- For Windows: Ctrl + Shift + I
- For Mac: Cmd + Option + J
- Navigate to the Console Tab: Once the Developer Tools window opens (usually at the bottom or side of your screen), click on the “Console” tab.
- Reproduce the Issue: With the Console tab open, please try to click the “latest email preview button” again, which is currently not working for you.
- Capture and Share: The console should then display any error messages, warnings, or logs related to the preview attempt. Please take a screenshot of the entire Console tab, ensuring all messages are visible, and share it with us.
This information will be incredibly helpful in understanding what might be preventing the preview from displaying correctly. Please note that the exact steps to open Developer Tools might vary slightly depending on your specific browser.
