A couple things, you have the Auto Messages forum available to you on Badgeos.org for premium support. It’s still me, and I do try to diligently reply there as well.
Also, the download pdf you have didn’t seem to work at all, when I clicked on it, it sent me to some other website that looked completely unrelated. If you need, you can send some screenshots to [email protected] and I’ll look at them there and resume support on the forum here.