Messenger Customer Chat

  • Resolved simonlown

    (@simonlown)


    7 years, 8 months ago

    I am running a Bluehost WP with a thrive theme (blog) and have installed FB Customer Chat plugin but it does not work.
    If I run the setup wizard and accept all the defaults, it generates the code.
    As soon as I click anywhere on the page, I get this error in place of the code.

    ERROR:
    Message origin is not from https://www.facebook.com.
    Code gen aborted.

    I’m not running anything obscure, no special CSS or Javascript, all the template files are original. I have AMP, Yoast, Glue for AMP&Yoast, A3 lazy load, Backup WordPress, Mcafee Secure, Google Analytics, Jetpack and Bluehost plugins as well as the Thrive theme plugins.

    I tried disabling everything except the chat plugin and Bluehost (because that uninstalls it) and still, the plugin doesn’t work.

    Everything is updated to the latest version.

    Any thoughts?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Facebook

    (@facebook)

    7 years, 8 months ago

    Hi simonlown,

    Our apologies you are running into this issue. Can you do a screen recording and share how that error comes about? It will help us understand how the error occurs. If you are familiar with browser developer tools, can you show us what comes in the network tab?

    Thank you!

    leonava20

    (@leonava20)

    7 years, 8 months ago

    Hi, i want to set up a button (link) so that when i click on it, the Messenger window pops up. Is this possible? How can i do this? The button would say ‘Get in contact’ and when the user cliks on it, i want the messenger plugin to pop up, the same way it does when i click the Messenger icon.

    Plugin Author Facebook

    (@facebook)

    7 years, 7 months ago

    Hi leonava20,

    We don’t have that functionality with the Messenger customer chat plugin. It automatically loads when the page loads. You have a couple options:

    1) Have a separate contact page where the plugin loads there.

    2) Have the button trigger a m.me link which would open a new window/tab with Messenger where the user can immediately message your page.

    You can see all the methods to start a conversation here: https://developers.facebook.com/docs/messenger-platform/discovery

    dcnmtt

    (@dcnmtt)

    7 years, 7 months ago

    Hi,
    I have the same problem!
    I run the wizard, get the code and when I save or click anywhere on the screen, it appears:
    ERROR:
    Message origin is not from https://www.facebook.com.
    Code gen aborted.
    I read that the topic has been resolved, but I do not read solutions :/
    Thank you

    Matteo

    Thread Starter simonlown

    (@simonlown)

    7 years, 7 months ago

    Here is a very quick recording of the error.

    https://jadeprojects.co.uk/fbcerror/

    If you tell me what you want to see in the developer tools, I’ll record that too.

    Thanks.

    Ahmadrudikadir

    (@ahmadrudikadir)

    7 years, 6 months ago

    My facebook account disabled, cant i used facebook plugin? Disabled with no reason.

Viewing 6 replies - 1 through 6 (of 6 total)

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