I missed link, screenshot is here.
https://ibb.co/VSW9MpV
Hi Snap22snap,
Sorry to hear you have trouble with the plugin. Could you please let me know the following information?
– What is the version of the plugin that you are using?
– Are there any errors in the developer console?
– Could you please send me the screenshots of the site health report? wp-admin/site-health.php and /wp-admin/site-health.php?tab=debug
– There was an update in the version 1.2.0 that was related to the library that is used for the meta-boxes (carbonfields), I wonder if any of the previous to 1.2.0 work as expected?
Thank you
Ales
Plugin Author
Hi!
– What is the version of the plugin that you are using?
Version 1.2.4
– Are there any errors in the developer console?
I don’t have any errors.
– Could you please send me the screenshots of the site health report? wp-admin/site-health.php and /wp-admin/site-health.php?tab=debug
Site health status
https://ibb.co/tBKbFxF
Site health info
https://ibb.co/Ldf0Dkr
– There was an update in the version 1.2.0 that was related to the library that is used for the meta-boxes (carbonfields), I wonder if any of the previous to 1.2.0 work as expected?
I tested with version 1.1.9, but it showed the same problem.
Thank you.
Oh Snap – this is a tricky one!
Everything seems in order, I cannot see any reason why it should fail. AWS Lightsail should not be an issue either as I am using one WP install as well.
I knew I have asked already. But just to make sure, could you please go to */wp-admin/post-new.php?post_type=scrollsequence and press F12 – are there any console log errors, warnings or messages?
Thank you
Ales
Plugin Author
I misunderstood the console before,
here is the link the screenshot of it.
https://ibb.co/yYKy8sh
Thank you.
Okay those errors seem to be the root cause of the issue.
They seem to come from carbonfields which is a library for meta fields. Please allow me some more time to investigate the issue.
Ales
Hi,
It seems like it is caused by our third party Meta Box library called Carbon Fields. I have highlighted the issue with their developer and waiting a response from them.
Please allow some more time until resolved.
Ales
Plugin Author
Hi Ales,
It’s apprecited.
I’ll wait it.
Hopefully it goes well.
Thank you.
Snap,
I got some response, but it’s far from a clean solution.
To my understanding, AWS file system is different to a standard WordPress and that’s why the library is struggling to find it’s files.
Someone on their forum responded with the following response
Place all the plugin files in root directory. It’s not a good solution but it works. I just copied over all the files from vendor/htmlburger/carbon-fields to wordpress root directory
Source: https://community.carbonfields.net/t/carbon-fields-does-not-work-on-amazon-lightsail/657/2
He is talking about carbon fields library plugin files
https://carbonfields.net/zip/latest/
It is a dirty and untested solution, but in theory if you move the source files of the library into your root /wordpress folder on your binami (lightsail) server, things should work.
Could you please give it a go and let us know if it works?
Thank you,
Ales
Hi snap22snap,
This issue with missing meta box is now resolved in version 1.2.7. Just install the latest version and it will work now out of the box. No edits required.
Thank you once again for submitting it and letting us know!
Ales
