Meta Connection Issue – Native & Buffer

  • Resolved brxdev

    (@brxdev)


    2 years, 3 months ago

    Dear Nelio Dev Team,

    yesterday we did an update to from a much older version (early 2022) to your latest version. Because of the update we had to reconnect all the social media accounts to resolve the red exclamation mark warning.

    Long story short: We can not re-connect our Meta fan page with the current Nelio version.

    When we try to connect our “fan page” via Meta (natively) we get an error that we don’t have the rights to integrate the page. Basically we don’t see any of our seven fan pages.

    We revoked the business integration several times in order to create a new one during the linking/connecting process, but didn’t work. Still we don’t see any pages in the link process. We tried several combinations to see if it is related to Instagram / groups / pages, but it has no effect always the same issue.

    We also used an second admin/owner account which never had any business integration at all. Sill the same issue.

    We have seen this support request: https://ww.wp.xz.cn/support/topic/it-seems-that-there-are-no-associated-pages-to-your-facebook-profile-or-that-you/ which is exactly the same issue.

    We also tried to use the buffer integration, but during our testing we ended up in the same issue described in this support request: https://ww.wp.xz.cn/support/topic/permalinks-are-not-loading-on-facebook/ Articles are going to be posted via Buffer but they don’t have a permalink in it resulting in just a post of the title.

    It seems there is an issue with new version when it comes to a reconnect to meta.

    BTW: Other integrations like X and LinkedIn working as expected.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Antonio Villegas

    (@avillegasn)

    2 years, 3 months ago

    We’ll continue the conversation through our support system. I answered you there.

    Plugin Author Antonio Villegas

    (@avillegasn)

    2 years, 3 months ago

    For the record, the problem is already solved.

    The point is that Facebook’s API currently requires full access to be set in New Pages Experience. If you only have access through Meta Business Suite, please follow the instructions for confirming access in New Pages Experience below:

    1. From Facebook, click your profile image in the top right and switch to your Facebook page. 
    2. Once on your Facebook page, click the page image in the top right and select Settings & Privacy, then Settings. 
    3. From the left side menu, click on New Pages Experience. 
    4. Under Page Access, ensure your Facebook profile shows under People with Facebook Access and click on it.
    5. Confirm it says This person has full control.
    6. If you do not have access with full control and cannot add yourself, you’ll need to ask another Facebook page owner or admin to add you and grant full control.

    After that, the page should appear in Nelio Content when trying to connect it.

Viewing 2 replies - 1 through 2 (of 2 total)

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