Thanks for reporting this @mikenmairilee
Please update to 3.27.11 which is the latest version and should solve this.
Thread Starter
pccweb
(@pccweb)
I updated to 3.27.11 earlier today expecting it to fix the issue, it did not.
Hi @pccweb
Can you be specific about what is not saving, please?
The other people who reported this have said that 3.27.11 solves it for them.
Thread Starter
pccweb
(@pccweb)
For example we have an existing slideshow with two slides and if I save it without making a change it now displays as only one static slide instead of two and doesn’t display navigation next/prev arrows. If I add a slide or add a caption or add a URL, any edit whatsoever and click save the result is as above.
Hi @pccweb
We’re need more specific details to debug this please.
– I presume you’re using only the Free version of MetaSlider 3.27.11, and on WordPress 6.0.2 and on at least PHP 5.6?
– What type of slide? Flexsider?
– Does this happen with more than one slideshow?
– Do you have a test site?
Thread Starter
pccweb
(@pccweb)
– Yes, we’re using Free version of MetaSlider 3.27.11, and on WordPress 6.0.2 and on PHP 7.4.30.
– The slideshow is on Flexslider however, same result if using R. Slides, Nivo Slider or Coin Slider.
– Happens with all slideshows
– We don’t have a test/staging site.
@matthieulllrc, can you please try this pre-release version to see if it solves the issue for you? https://app.box.com/s/ohaatmao4ak7hd9patzpugdnw7qh6biu
Thread Starter
pccweb
(@pccweb)
No change. Also, not sure if it means anything, but when I go to the “Settings & Help” section of the plugin the first tab “Slideshow Defaults” & “Global Settings” shows as blank.
Thanks @pccweb. Something very odd is happening with your installing:
You might need to try:
– Checking your site’s error log for any messages.
– Reinstalling an earlier version of the plugin.
– Deleting and re-installing the plugin. You won’t lose the slideshows.
Hi @pccweb
I’m going to mark this as resolved as we haven’t heard from you in a while.
Feel free to follow up if you have any other questions.
Thanks!
Thread Starter
pccweb
(@pccweb)
No errors in website error log related to MetaSlider since September 2020. Tried deleting and reinstalling. Tried reinstalling several earlier versions of the plugin. Still not resolved.
Hi @pccweb
If you have tried earlier versions and they don’t work, then you’re probably looking at a plugin conflict or something strange happening on your server.
To fix a plugin conflict, try disabling other plugins one-by-one on a test version of the site.
To look for a server issue, start by testing on a 2nd site on a different server. Can you see the same issue?
Hi there,
I’m going to mark this as resolved as we haven’t heard from you in a while.
Feel free to create a new thread if you have any other questions.
Thanks!
