Dear @tontonplerpler ,
We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.
To enable the test mode:
- Log in to your 10Web account
- Click on the website where you want to enable the test mode
- To the left of the dashboard under Website Booster click on Frontend > Settings tab
- In the Test Mode section, click the toggle
- Click on Enable to activate
Once done, please kindly let us know so our team could troubleshoot your problem ASAP,
Will be looking forward to hearing back from you!
Regards, Mane
Hi dear @tontonplerpler ,
Thank you for your cooperation.
Will you please kindly disable Test Mode and check if you still face the issue?
Regards, Mane
The form is still not visible in public page only in editor mode.
Dear @tontonplerpler ,
Please, accept our apologies for the wait.
We are investigating the issue and will make sure to keep you posted.
Regards, Mane
Hi dear @tontonplerpler ,
Thank you for your patience.
We have managed to solve the issue and the form is now working with no issues. However we are sorry to say that our changes had a negative impact on your website speed.
We are sorry for any caused inconvenience.
Regards, Mane
