• Resolved aertrick

    (@aertrick)


    Hello there,

    I need help, the form won’t submit after filling out the details, It works when I use my admin account with WP but when I try it in incognito or any other device it won’t send, it prompts a “something went wrong” error as seen on the screenshot below:

    I already have a WP MAIL SMTP Pro integrated with our microsoft 365 email and is already authenticated but it still persists, not sure what’s missing and need help.

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hi @aertrick ,

    Thanks for reaching out to us.

    The problem of the “Something Went Wrong” response on form Submission usually occurs if some important configuration were not done or missed. The most possible reason for this problem and also a solution for this problem is given below-

    • While configuring the Metform form, please make sure that at least one functionality like Store Entries or Admin Notification; that will allow you to store submissions is Enabled on the Form configuration section. Moreover, you need to make sure that the Submissions are getting stored. Please check this screenshot for a better understanding.
    • If the Admin Notification is enabled, then please make sure that a valid email address is included to receive the user data on that Email. You need to add at least one email on the Email To field (screenshot).
    • If the SMTP is configured properly, then please leave the Email field blank. Entering inappropriate Emails in this field can lead to a ‘Something Went Wrong’ error.
    • Sometimes due to caching plugins, you may also experience the ‘Something Went Wrong’ issue. In that case, please clear caches from your site and check if the problem still persists.
    • Try resetting the permalink by selecting one random structure and saving it, after that, select the previous link and save it again. You can follow this video.

    I hope the issue will be solved after following the above configuration.

    Best Regards,
    Arif

Viewing 1 replies (of 1 total)

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