Hi @bledtur,
Thanks for reaching out, workflow metrics can shift noticeably after an update, so it’s completely understandable to check what’s behind the change.
When you update any part of your workflow, it’s normal for the metrics to look different afterward. Each block tracks how many customers interacted with it (for example, received a message or got a tag) and how many skipped it. A contact may skip a block simply because they’re not eligible for that action, for instance, someone who isn’t subscribed to SMS will bypass the SMS block but continue through the next steps of the workflow.
It’s also important to note that after making changes, you’ll need to wait 30 days without further edits for all statistics to recalibrate and fully align across the workflow. If you added any new blocks, their metrics will naturally start at zero, since no contacts have gone through them yet.
If you’d like help reviewing the specific workflows you shared or want clarity on any block in particular, feel free to let us know, we’re here to help.
