Microsoft emails issue

  • Resolved nguruswamy

    (@nguruswamy)


    5 years, 1 month ago

    Hi, I am testing setup of passwordless login for our website. It works fine with Yahoo and Gmail accounts but when I use Microsoft 365 emails I get the message “Your token has probably expired. Please try again” even if it has only been a couple of minutes since the email was sent. I have tried with aliases as well – no luck.
    Any advice to troubleshoot this issue?
    Cheers,
    N.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Madalina Ruzsa

    (@madalinaruzsa)

    5 years, 1 month ago

    Hi @nguruswamy,

    This is happening due to the antivirus provided by Microsoft 365. Basically, when that email is received, it automatically clicks on the link in order to verify it. So when the user clicks on that link, it counts as the second time, so it shows as expired.

    Kind regards,

    Thread Starter nguruswamy

    (@nguruswamy)

    5 years, 1 month ago

    Thanks for the explanation, Madalina. Are there any workarounds?

    Plugin Support Madalina Ruzsa

    (@madalinaruzsa)

    5 years ago

    Hi @nguruswamy,

    Unfortunately at the moment, we do not have a workaround for this issue.

Viewing 3 replies - 1 through 3 (of 3 total)

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