• Resolved joergschulz

    (@joergschulz)


    Backup code: BMI-uYnOGF8a-98572

    restore into new install failed. Maybe PHP version= 8.0 (target), 8.1 (source)?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Efe Dinler

    (@efedinler1)

    Hi @joergschulz ,

    Thank you for reaching out to us!

    Sometimes, with larger backups when download process takes a bit more time
    It is possible that your browser may be unable to request restore process using the same window session (e.g. unless you move your mouse).

    In such case, when you see the success message, you can safely refresh the page.
    Once you refresh, force both processes to stop: https://prnt.sc/1trv1tm

    Then you can run the restoration right from the list, it should be downloaded already.

    Once you run the restoration, please make sure:
    a) Your PC won’t go into sleep-mode
    b) Screen-saver mode is not enabled or active
    c) [Mac] Drive-sleep mode is not enabled
    d) You have not run the restoration from Opera GX or Brave browser
    e) You don’t use any extension that limits resource usage or “saves energy”

    Usually you don’t need to care about above things, but this is the complete list of things that can cancel the restore process.

    One more thing I also noticed is that;

    Your memory limit shows up as “-1” which is not recommended.

    You need to increase the memory_limit variable in your php.ini configuration, most recommended value for you is “256M”.

    Let me know if the above points solve your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @joergschulz ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

    Thread Starter joergschulz

    (@joergschulz)

    I must admit I used another tool to copy my data / was in pressure from the users. Sorry, will retry your tool as soon as appropriate.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘migrate: restore failed’ is closed to new replies.