Migrate WC Subscriptions

  • Resolved tufty

    (@tufty)


    1 year, 8 months ago

    Hi there,

    I need to change from another Stripe plugin (which also uses Stripe Connect) to this one. We have WooCommerce Subscriptions set up through the old plugin. Will the renewals be automatically actioned by this plugin, or do I need to do any migration work?

    Thanks.

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  • ckadenge (woo-hc)

    (@ckadenge)

    1 year, 8 months ago

    Hi @tufty,

    Thank you for reaching out.

    When switching from another Stripe plugin to WooCommerce Stripe Payment Gateway, the renewals may not be automatically actioned by the WooCommerce Stripe Payment Gateway.

    This is because the subscription data is tied to the original plugin. Therefore, you’ll need to do some migration work as well to ensure your subscriptions continue to function as expected.

    As you’re using our WooCommerce Subscriptions plugin, I recommend you contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

    We will be able to assist you further there.

Viewing 1 replies (of 1 total)

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