migration failed

  • Resolved ecnalg

    (@ecnalg)


    2 years, 10 months ago

    Debug code BMI-CND8VfLR-29043

    When trying to upload a cloned backup to a new website, it passed through to 100% the first time, and then it tried to start again, but stopped at 1%. First time user, so I don’t know what’s going on.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    2 years, 10 months ago

    Hello @ecnalg ,

    Seems like your root WordPress directory is not writable.
    Our plugin couldn’t create directory where files from your backup would be extracted, then placed in proper paths due to insufficient permissions.

    Please adjust your WordPress root directory permissions for proper directory owner and group, set the permissions to 755.

    Use chown and chmod command, you can contact your hosting provider if you’re not familiar with these commands (you can also share this message with them, it should be clear for technician).

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    2 years, 10 months ago

    Hey @ecnalg

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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