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  • Plugin Support MixHa

    (@mixha)

    Hello @sydvest ,

    It looks like your site struggled with file extraction, most likely due to limited I/O speed.

    Since 1.2.8 version of our plugin, we provide new option, which allows you to modify the calculated extraction limit and set smaller value, so your site should handle it well.

    Make sure you have 1.2.8 or newer and follow:

    1. Go to “Other options” section
    2. Find this option (and set the value there to 300): https://prnt.sc/hr13YkRTSa9s
    3. Save “Other options” section
    4. Force both processes to stop: https://prnt.sc/1trv1tm
    5. Double check if the WP directory is writable. If needed, adjust your WordPress root directory permissions for proper directory owner and group, set the permissions to 755. Use chown and chmod command, you can contact your hosting provider if you’re not familiar with these commands (you can also share this message with them, it should be clear for technician).

    After that, you can start restoration again using the same backup file.

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @sydvest ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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