Thanks for reaching out @doktadivah. If changing the location of your WordPress files or wp-admin path or migrating your site, a plugin reset should be done before doing so. Resetting afterwards results in new site records, meaning it may not be possible to communicate with your previous site records. In most case Site Kit will recognize such a change and register these on the Site Kit service, however, there are some cases where this isn’t possible.
To ensure you can complete Site Kit set up, please share the following:
- Your Site Health information. You can use this form to share privately if preferred.
- When you mention “it shows that the connection has failed”, can you share the full error you receive and the URL you encounter when redirected to your wp-admin panel? I ask as this may contain a useful callback URL.
Thanks for also your useful suggestion on adding this to the “Read first” sticky section. I’ll discuss this with the team, while also suggesting a guide on on the plugin website specific to such scenarios.
Let me know if you have any questions with the above. Thank you!
Hi James,
Apparently turning it off (logging out) and turning it back on again was helpful, the setup is complete now. (Unless one of the other admins was also seeking support at the same time).
I’ll go ahead and mark this resolved.
Glad to hear that worked for you. I can’t be sure of the cause if it worked after logging out and logging back in, unless there may have been changes made during your initial session when you reported this.
If you happen to encounter any further issues, be sure to reach out. Thank you!
