Plugin Support
MixHa
(@mixha)
Hello @allancancian ,
On the site where you are running restoration, please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
Share debug info with BackupBliss team
And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm
Kind regards
Thanks for help me! My code is BMI-A3ZuW5pX-87492 and I have new updates about my problem:
After getting stuck at 32%, he advanced to 50% and said that everything had been installed, which had not happened. My website is http://escritoconsultoria.com.br/ and after this failure your home page was left with a warning that it was under construction. Before trying the restore again, I would like your help.
Plugin Author
iClyde
(@iclyde)
Hi @allancancian
It is possible that your browser was not able to request restore process continuation using the same window session (e.g. unless you move your mouse).
Force both processes to stop: https://prnt.sc/1trv1tm
Then you can run the same backup file right from the list.
Once you run the restoration, please make sure:
a) Your PC won’t go into sleep-mode
b) Screen-saver mode is not enabled or active
c) [Mac] Drive-sleep mode is not enabled
d) You have not run the restoration from Opera GX or Brave browser
e) You don’t use any extension that limits resource usage or “saves energy”
Usually you don’t need to care about above things, but this is the complete list of things that can cancel the restore process.
Let me know if that solves your issue 🙂
Thank you!
Look, I use Firefox as my browser, but I switched to Edge after what you told me. I created a new backup from this browser and there was no error, but when restoring it still gives the same error… I didn’t understand the force stop, as there is no way to click on these links when the restoration process is running.
An error in the log that has always been given is “PHP CLI file cannot be executed due to unknown reason” and “Could not find proper PHP CLI executable”, I don’t know if it could have something to do with that.
Plugin Author
iClyde
(@iclyde)
Hi @allancancian
If you think the process stopped, you can reload the page or open it in new tab. You should always close the tab with backup/restoration process ongoing before forcing it to stop.
You can generate debug code on the website you experienced restore error like that: https://prnt.sc/lKbjrSAqQudm
Sorry, but I found another plugin that helped me and I abandoned you. Thank you anyway
