Hi, @atomweb7
As you correctly mentioned, there is option GREETING DIALOG DISPLAY that can be set to Fade, see
If the option is set to Fade, then it applied to all pages even after reloading.
Maybe you better select Hide option instead of Fade, in that case, chat widget will be shown on every page but the greeting won’t pop up until user clicks on the widget.
Another option that affects is if the user closed or minimized the chat widget, on page reload the greeting should not pop up again. This is controlled ty browser caching, see from FB docs
The second option should work for most of the users, but note that this might depend on how the browser interacts with the cache, so might not be working for some browsers.
But this is out of our control.
Let me know if you have any questions
Hey, @atomweb7 moving the request to resolved
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