Hi @sparkzsecret , thanks for your query.
Can you check if you have any sort of caching plugin enabled on your site for logged-in users? If yes, then please turn it off and then check if it works.
If this doesn’t work, as you are one of our Pro users, please reach out to us directly via email and let us know the email address that you used to open an account when purchasing the license. We will check if there is any issues with the licensing as all Pro features depend on the activation of license. In your case, even if it shows that you have the license activated, some of your Pro features are not working.
Once you get back to us via email, we will assist you promptly. (This forum is for free users only. Hope you understand.)
Thanks.
