Updating Review

srp1076
(@srp1076)

1 year, 1 month ago
I’ve been under a lot of stress so I may have missed some aspects of this plugin via my previous review, which I’m now updating from 1 star to 4 stars.

I tried it again, and it seems last time I got stuck in some setup loop. But upon revisiting it and trying again when I wasn’t so stressed out, I found that I was able to create a nice looking slider that’s even better than some of the other plugins I tried. Once I got the hang of it, it’s very easy to use. I especially appreciate the feature where I can copy all the text and style and paste it to the next slide. I’m not sure if this slider does video, and maybe that’s in the pro version, but that’d be great if it does.

The only issue I ran into is that my sliders look one way in edit mode, but when I publish them live, they look a different way I don’t prefer. The issue is that on the left side where I put the black overlay to contrast the text, in editor mode the black overlay goes past the slider arrows and covers all of the background image all the way to the left of the container box.

However, when I publish it live, the black overlay does not go over all of the left side of the container. Instead, the background image shows quite considerably. This makes the overlay I used to contrast the text instead look like a strip down one side of the image. It still looks okay, but not how I wanted it to look. But I am unable to figure out how to fix it. Unfortunately, I can’t provide screenshots to make this issue more meaningful and my communication about it more effective.

I hope my written description will suffice in these limitations.
———-
I’m leaving my old first impression review here for integrity of the response I received from the plugin developers (sorry I can’t remember the name of the person who wrote me back, which is appreciated your kindness, because this forum doesn’t allow me to see your response while I’m writing this). But my previous review shows I was confused with the plugin. I retract my below statements now that I see I was confused.

My apologies for my mistakes and sentiments.

PREVIOUS REVIEW
I downloaded and the only thing on the free version is a useless template. There are no style tabs or way to try this out. Looks like they’re trying to force people into the paid version in a manipulative way. I won’t ever buy a plugin like this because these types of companies tend to do terrible things down the road once the product is so intwined that it’s hard to leave. No thanks. I appreciate ethical companies and this is not winning my trust.
- This topic was modified 1 year, 1 month ago by srp1076. Reason: To update my previous bad review and correct it to a good review for valid reasons

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Plugin Support Laszlo
(@laszloszalvak)

1 year, 1 month ago
Hi @srp1076

There is a misunderstanding.

Our Free version comes with powerful features and the sliders and its slides are fully customizable. E.g. the Style tab that you are looking for, can be found in the Slide Editor:
- https://smartslider.helpscoutdocs.com/article/1765-slide-editor
all that you have to do is edit a slide and select a layer, then the Style tab in the Layer window will show up:
- https://smartslider.helpscoutdocs.com/article/1812-layer-style
On the other hand the slider that you saw after the installation was our Demo slider that we automatically create for new installs. But you can also create new sliders:
- https://smartslider.helpscoutdocs.com/article/1784-new-project
or import slider templates from our template library:
- https://smartslider.helpscoutdocs.com/article/1827-add-sample-slider#free
and customize those as well.

If the next time you can not find something, or you have a question / problem, then please don’t start by leaving a 1 star review right away, but instead contact the developers of the plugin and try to request help there. E.g. you can reach use over here:
- https://ww.wp.xz.cn/support/plugin/smart-slider-3/
or you can also contact us directly over the ticket system:
- https://smartslider3.com/contact-us/support/
as this 1 star review could have been avoided, if we could have clarified this first.

Of course, if you still feel unsatisfied even after contacting the support , you can still submit a review and tell your experiences here, but in this form this review is based on false information, which will stick with us.

Best regards,
Laszlo.
Plugin Support Laszlo
(@laszloszalvak)

1 year, 1 month ago
Hi @srp1076

Sorry for kept you waiting. We haven’t received a notification about the updated text of the review. ( By the we really appreciate that you gave us a 2nd chance and updated the review with your new experiences! 🙂 )

As for the question about the videos:
In the Free version you can add YouTube and Vimeo videos via the YouTube and Vimeo layers:
- https://smartslider.helpscoutdocs.com/article/1924-how-to-add-a-video#layers
but in the Pro version you can also add .mp4 videos as a Video layer, Slide background video or Slider background video.

As for the black overlay not covering the left side of the slide background image:
I think the problem is that your content area gets limited by the “Limit slide width” setting:
- https://smartslider.helpscoutdocs.com/article/2033-what-affects-slider-size#limit-slide-width
which also limits the height of the slide and the entire slider ( unless your content requires more vertical space as that could increase the slider height ).
If you disable the “Limit slide width” setting, then your layers should be able to reach the edges of the slider.

Could you give this a try please and see if that makes any difference? ( If the slider gets too tall because earlier this setting prevented it from scaling up way too big, then try decreasing the “Height” value that you defined on the Size tab at “Slider Size > Height”: https://smartslider.helpscoutdocs.com/article/2033-what-affects-slider-size#slider-size )

In that case, if this didn’t work then please export your slider as you see here:
- https://smartslider.helpscoutdocs.com/article/1728-export-import-slider
then contact us over the ticket system:
- https://smartslider3.com/contact-us/support/
and attach the slider export to your ticket, and we will take a look and figure it out.

Best regards,
Laszlo.

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