Missing Add-ons on print

Resolved madsenfc
(@madsenfc)

3 years, 4 months ago

Hi,

I have a new webshop running, where we rely on packing slip print for quick process.

On a few of our products we have quite a lot of add-on fields, as the customer should be able to customize the posters we sell. For this, we’re using Woocommerce Custom Product Addons.

However, a problem arise when we need to print the slip. Only the first 5 add-on fields is visible on the slip. The rest is not showed, and thereby printed.

Screenshot

How can this issue be fixed.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support WebToffee Support
(@webtoffeesupport)

3 years, 3 months ago

Hi @madsenfc ,

Thanks for reaching out.

We understand your concern. Kindly mention the URL of the Woocommerce Custom Product Addons plugin that you are using. It will help to improve the third-party plugin compatibility in our upcoming releases.

Thread Starter madsenfc
(@madsenfc)

3 years, 3 months ago

It’s by-Kvist.dk

Plugin Support WebToffee Support
(@webtoffeesupport)

3 years, 3 months ago

Hi @madsenfc,

Thanks for getting back in touch. As we requested in the previous response, please share the Woocommerce Custom Product Addons plugin page URL to identify the custom product addon plugin that you are using.

Thread Starter madsenfc
(@madsenfc)

3 years, 3 months ago

Here is an example of where there are several add ons.

https://by-kvist.dk/plakater/konfirmationssaet-no1-saet-pris-spar-30/

Plugin Support WebToffee Support
(@webtoffeesupport)

3 years, 3 months ago

Hi @madsenfc,

Thanks for sharing the information. We couldn’t replicate the issue when we tested the scenario on our end with the Product Addons for Woocommerce – Extra Product Options with Custom Fields by Acowebs

Since you are facing issues on your site, it will be nice if you could share the screen recording of the issue along with your WooCommerce system status report (WooCommerce>status>system status report) via this link to check the issue.

Plugin Support WebToffee Support
(@webtoffeesupport)

3 years, 2 months ago

Hi @madsenfc,

As we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

Viewing 6 replies - 1 through 6 (of 6 total)

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