Missing added weight for packaging

Hello,

When creating labels, it allows you to add the weight of the package you send, but not for an individual product, so please calculate an estimated package weight and add it there on the label settings under orders.

Thanks,

dhlsupport_yago

I’ve got the same problem. In the past, the Additional Weight (kg or %) setting allowed to give an absolute base weight. That doesn’t work anymore. If I add 0,3 there’s nothing, only the item weight. If I add 0.3, the system removes the dot and makes it 03. That would work, but my parcel then has 3kg of additional weight.

• This reply was modified 3 years, 7 months ago by Flo.

Awesome, thank you!