Missing attendee information while purchasing ticket

  • Resolved atakashth

    (@atakashth)


    4 years, 2 months ago

    when we add ticket, after checkout we can see sometimes the attendee information is lost. This issue occurs non-consistent. we are unable to reproduce case, when it miss the data. please help us to find and resolve. we did some customisation in event ticket and event ticket plus theme.

    The page I need help with: [log in to see the link]

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  • Juanfra Aldasoro

    (@juanfra)

    4 years, 2 months ago

    Hi @atakashth,

    Thanks for reaching out to us, I hope you’re doing well.

    The question you’re asking is related to a premium plugin (Event Tickets Plus), and we are actually not allowed to answer such questions here as the forum is reserved for concerns about free plugins.

    So I invite you to open a ticket on The Events Calendar website. Please share the ticket ID once you do it, so that we can track that.

    Thank you for your understanding 🙂

    Best,
    Juan.

Viewing 1 replies (of 1 total)

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