Missing Cart

  • catwingz

    (@catwingz)


    1 day, 4 hours ago

    We just downsized and replaced WooCommerce with a single button using this plugin. It is all set up with Stripe and I have seen it work but now it has developed a glitch where it says the item has been added to the cart but there is no button to go to checkout and the cart doesn’t appear. This is on the live public page so we’d really like to get it sorted out soon!

    What do I need to do?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    20 hours, 33 minutes ago

    Thank you for reaching out to us.

    It is all set up with Stripe and I have seen it work but now it has developed a glitch where it says the item has been added to the cart but there is no button to go to checkout and the cart doesn’t appear.

    What shortcodes are you currently using? Make sure you also have the following shortcode added to the page in question.

    [show_wp_shopping_cart]

    Or

    [always_show_wp_shopping_cart]

    The following documentation may also help you.

    https://www.tipsandtricks-hq.com/ecommerce/simple-wp-shopping-cart-installation-usage-290

    Let me know if the information above helps you.

    Kind regards.

    • This reply was modified 20 hours, 32 minutes ago by mbrsolution.
    Thread Starter catwingz

    (@catwingz)

    19 hours, 52 minutes ago

    This disappearing act is intermittent. Sometimes the whole process works and is visible on this same page. And the rest of the time it doesn’t…

    [wp_cart_display_product name=”Downloadable Copy” price=”29.95″ thumbnail=”http://www.bettersmarterricher.com/wp-content/uploads/2017/10/BSR-Mockup2.jpg” description=”Print on your own printer or have it printed and spiral bound at a print center.”]

    [show_wp_shopping_cart]

    Since it doubles as the product page I don’t really want the cart to show all of the time but if it’s the only way I will try the “always” shortcode.

    I would like to resolve the intermittency. Thank you.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    18 hours, 17 minutes ago

    Thank you for providing some more information. Do you have a cache plugin running in your site? Or does your host run any type of caching system in your server?

    Regards.

    Thread Starter catwingz

    (@catwingz)

    5 hours, 29 minutes ago

    The host does not have a caching system. The cache has been cleared and the two plugins related to caching have been deactivated. This made no difference. At this point the problem is no longer intermittent. I get a green message stating that the item has been added to the cart but haven’t seen the checkout button or cart in quite awhile. I looked at the logs and they document the successful tests of sandbox cards but nothing since then. I don’t have any idea what changed to trigger this.

    This is now officially broken. Please help!

    Thread Starter catwingz

    (@catwingz)

    5 hours, 8 minutes ago

    I just switched it to the shortcode with “always show” and the button and cart now both show. While this now makes it usable it’s not the solution we want. If you can help it to get back to working properly it would be much appreciated. Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

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