Missing Customizer Components

  • andredrean

    (@andredrean)


    1 year ago

    Issue Report: Sydney Theme – Missing Customizer Components

    Date: 02/06/2025
    Theme: Sydney (Version: 2.54, sydney-shfb.min.js version: 20250404)
    WordPress Version: 6.8.1
    URL: /wp-admin/customize.php Issue Summary

    The WordPress Customizer loads successfully, but expected components such as Header Image, Footer, Widgets, etc., do not appear in the customization sidebar. This issue occurs when using the Sydney theme, preventing administrators from modifying key layout and design elements. Observed Console Errors

    1. customize-widgets.min.js

    Uncaught TypeError: Cannot read properties of null (reading ‘map’)
    at new We (…)

    This error suggests that the widget customization script is attempting to access .map() on a null value, likely due to missing or misconfigured widget data.

    2. sydney-shfb.min.js

    Uncaught TypeError: Cannot read properties of undefined (reading ‘replace’)
    at Object.jsonDecode (…)

    added Discovery

    When switching to the Sydney theme using the “Live Preview” feature from another theme (via Appearance > Themes > Live Preview), the components appear correctly inside the Customizer.

    This suggests that:

    • The Customizer components are correctly defined in the theme,
    • But are not loading properly when the Sydney theme is already active.
    • This topic was modified 1 year ago by andredrean. Reason: added Discovery

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Kenneth Macharia

    (@kmacharia)

    1 year ago

    Hi @andredrean,

    Thank you for reaching out and sorry for the trouble.

    I have just setup a clean install running the latest version of Sydney (Version: 2.54) but I could not reproduce the customizer issue as shown here. This suggests that there could be a conflict with one of your installed plugins.

    When you get the chance, could you please try using the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps identify the source of the conflict?

    Thank you!

Viewing 1 replies (of 1 total)

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