Missing Data

shughey
(@shughey)

9 years, 5 months ago

I’m at a total loss for what has happened and how to resolve it.

I’m using WordPress 4.7, WordPress Vantage theme 1.5.8

Plugins:
Admin Bar
Advanced iFrame
Ajax Event Calendar
Akismet
Breadcrumb NavXT
CMS Tree Page View
Contact Form 7
Custom Sidebars
Disable Comments
Easy Social Icons
Flamingo
Hello Dolly
Meta Slider
Page Builder by SiteOrigin
Random Content
Really Simple CAPTCHA
SiteOrigin CSS
SiteOrigin Widgets Bundle
Tabs Builder
Tabs Responsive
This Day In History
Tweetomatic Pro
Use Any Font
Widget Shortcode
Wordfence Security
WP Edit
WP Simple Paypal Shopping cart

Everything (plugins and theme) has been working fine until two days ago. No plugins added, no theme update and no wordpress udgrade at the time when things stopped working which could have caused this.

I have the dropdown for “Screen Options” and “Help” but neither drops down. There are also no “Page Attributes” from which to select. It’s blank below the dropdown.

When I click on “Customize”, with all plugins activated there is only a blank page. With all plugins deactivated, there is only “You are customizing” (site’s name below this) but below the site’s name is a blank and a blank on the right side where I should have a visual of the site. “Add Media” does not work, all page info is on the Text tab and Visual tab will not open. Some pages cannot be edited from the front end, they open as a blank page.

I’ve reinstalled WP 4.7 but no change. I’ve reinstalled the Vantage them but no change.

Any ideas/suggestions will be GREATLY appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)

Moderator

Steven Stern (sterndata)

(@sterndata)

Volunteer Forum Moderator

9 years, 5 months ago

Do you see any errors in your browser’s console? This usually a javascript thing.

Thread Starter

shughey

(@shughey)

9 years, 5 months ago

I hate sounding dumb about this but I’m not sure what I’m looking at. I see the following:

nortonsecuritytoolbaraddon:TypeError: tab is undefined
Stack trace:
getBrowserForTab@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/tabs/utils.js:199:1
getTabURL@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/tabs/utils.js:278:17
get url@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/tabs/tab-firefox.js:90:44
Q/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://c1a2a613-35f1-4fcf-b27f-2840527b6556/event-handler.js:8:1
notify@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/timers.js:40:9
  timers.js:43
JQMIGRATE: Migrate is installed, version 1.4.1  load-scripts.php:9:542
JQMIGRATE: Migrate is installed, version 1.4.1  load-scripts.php:9:542
JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:542
JQMIGRATE: Migrate is installed, version 1.4.1  load-scripts.php:9:542
JQMIGRATE: Migrate is installed, version 1.4.1  load-scripts.php:9:542
JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:542
nortonsecuritytoolbaraddon:TypeError: a.tab is undefined
Stack trace:
onPageModsAttach@resource://gre/modules/commonjs/toolkit/loader.js -> resource://c1a2a613-35f1-4fcf-b27f-2840527b6556/index.js:10:216
emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:112:9
emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/page-mod.js:178:7
emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:112:9
emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:123:45
emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/content/worker.js:154:3
dispatch@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/method/core.js:119:12
@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/page-mod.js:189:3
emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:112:9
emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:112:9
emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:123:45
emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
messageReceived@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/remote/parent.js:96:37
  core.js:106
JQMIGRATE: Migrate is installed, version 1.4.1  jquery-migrate.min.js:2:542
A promise chain failed to handle a rejection. Did you forget to '.catch', or did you forget to 'return'?
See https://developer.mozilla.org/Mozilla/JavaScript_code_modules/Promise.jsm/Promise

Date: Mon Dec 26 2016 16:39:40 GMT-0600 (Central Standard Time)
Full Message: null
Full Stack: JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: PendingErrors.register :: line 195
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.completePromise :: line 718
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: Handler.prototype.process :: line 973
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.walkerLoop :: line 816
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.scheduleWalkerLoop/< :: line 750  (unknown)
A promise chain failed to handle a rejection. Did you forget to '.catch', or did you forget to 'return'?
See https://developer.mozilla.org/Mozilla/JavaScript_code_modules/Promise.jsm/Promise

Date: Mon Dec 26 2016 16:39:41 GMT-0600 (Central Standard Time)
Full Message: null
Full Stack: JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: PendingErrors.register :: line 195
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.completePromise :: line 718
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: Handler.prototype.process :: line 973
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.walkerLoop :: line 816
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.scheduleWalkerLoop/< :: line 750  (unknown)
JQMIGRATE: Migrate is installed, version 1.4.1  load-scripts.php:9:542
A promise chain failed to handle a rejection. Did you forget to '.catch', or did you forget to 'return'?
See https://developer.mozilla.org/Mozilla/JavaScript_code_modules/Promise.jsm/Promise

Date: Mon Dec 26 2016 16:39:57 GMT-0600 (Central Standard Time)
Full Message: null
Full Stack: JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: PendingErrors.register :: line 195
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.completePromise :: line 718
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: Handler.prototype.process :: line 973
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.walkerLoop :: line 816
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.scheduleWalkerLoop/< :: line 750