Missing emails

  • Resolved Webfolio Webdesign

    (@webreneszansz)


    6 months, 2 weeks ago

    Hi,
    We setup new Barion card payment methode and new downloadable virtual product (pdf).
    Unfortunately, the shop owner and the customer didn’t receive any automatic emails form the shop, however:
    -the email sending works fine for the physichal / previously sold products
    -SMTP email sending was setup
    -order status is correct, completed
    -also the related invoice was sent via Billingo plugin.
    Please be so kind and help to fix the issue, because in this case the automatic email includes the paid product, the pdf file url.
    Thank you very much.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 16 through 18 (of 18 total)
1 2
  • Plugin Support Ejay F – a11n

    (@ejayfernandes)

    6 months ago

    Hi @webreneszansz,

    I hope all is well. We haven’t heard back, so I’ll mark this as resolved for now. If anything comes up later, you’re always welcome to reach back out.

    If you found our support helpful, or would like to leave feedback on the plugin, we’d appreciate a review here:
    https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post

    Thread Starter Webfolio Webdesign

    (@webreneszansz)

    6 months ago

    Hi,
    Thank you, meantime we realized, that our local invoicing system plugin blocked the mentioned emails!

    Moses M. (woo-hc)

    (@mosesmedh)

    6 months ago

    Hi @webreneszansz,

    Thank you for the update and for following up. I’m glad to hear you were able to identify the source of the issue and pinpoint the plugin causing the conflict. If you have any additional questions, feel free to reply and we’ll be happy to help. You’re also welcome to open a new topic if you’d like to continue the discussion.

Viewing 3 replies - 16 through 18 (of 18 total)
1 2

The topic ‘Missing emails’ is closed to new replies.