Missing events

  • Resolved georgiedavies

    (@georgiedavies)


    1 year, 6 months ago

    Hi, I have come across an two critical errors in my Facebook Commerce events settings. It says both purchase events and add to cart events haven’t been being received for the last 7 days. I’ve run a test event and that does seem to be the case, page views etc are creating events with the Pixel.

    Can you please let me know how to troubleshoot this?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    1 year, 6 months ago

    Hello,

    We are sorry you are having issues with the plugin.

    To help us find the issue, can you please share your site’s System Status report?

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 6 months ago

    Hello,

    I just wanted to follow up and check if you are still having this issue?

    Kind regards,
    Marija

    Thread Starter georgiedavies

    (@georgiedavies)

    1 year, 6 months ago

    Hi, I am still having this issue but am very busy pre-Christmas so won’t be able to properly look into it until after then. Can you please keep this open and I’ll reconvene asap?

    Thanks

    Plugin Support iodic

    (@iodic)

    1 year, 5 months ago

    No problem — please follow up when you have time to revisit the issue.

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 4 months ago

    Hello,

    Just wanted to follow up here and check if you were able to resolve the issue, or need any further assistance?

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 4 months ago

    Hello,

    Since we haven’t heard back from you in a while, we will be marking this issue as resolved. Please feel to reach out if you need any further assistance.

    Kind regards,
    Marija

Viewing 6 replies - 1 through 6 (of 6 total)

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