Missing Facebook Post’s Title

  • Resolved galaxykay

    (@galaxykay)


    4 years, 2 months ago

    After using Jetpack to share a post on Facebook, the post’s title does not show; instead, it shows the title and metadata of my blog. How do I rectify this?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    4 years, 2 months ago

    Hi there, @galaxykay,

    I see that all the posts published on Facebook have the issue you reported, and some of them also don’t have the image re-published on Facebook too.

    Publicize seems to be working well all in all, so I wonder if this is related to the way the posts are structured and displayed on your site. I wonder if it would be a theme-related issue: could you try to temporarily switch to a different theme and give it a try?

    I see that your site is related to a radio, so it’s possible that you’re not comfortable switching to a different theme to avoid service interruptions to your audience. If that’s the case, you can try getting a new site, copy/paste the same post, and share it via Publicize. Unfortunately, you can’t test that on a staging site as Publicize needs the sync feature to work, and staging sites don’t provide sync features.

    Meanwhile, I’d like to fix the Jetpack connection issue that’s broken at the moment. I can see a 503 error on the xmlrpc.php file used by Jetpack to connect with your site:

    https://234radio.com/xmlrpc.php?for=jetpack

    Can you report this to your host so they can fix it for you?

    Let me know how it goes also with the Publicize tests!

    Thread Starter galaxykay

    (@galaxykay)

    4 years, 2 months ago

    @erania-pinnera Thank you for your response. However, I do not understand your suggestion for fixing the two highlighted issues. What do I do with Publicize (all I know is Jetpack), and how do I get my host to rectify the 503 error? What do I tell the host?

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    4 years, 2 months ago

    Hi @galaxykay –

    I apologize for the confusion here. Looking at the issue with the titles, this is happening because your meta tags are being set twice. I looked at the page:

    https://234radio.com/wolfsburg-2-0-arsenal-agg-3-1-london-side-knocked-out-at-quarter-final-stage/

    Once in this section of code:

    
<meta property="og:title" content="Wolfsburg 2-0 Arsenal (agg: 3-1): London side knocked out at quarter-final stage">
<meta property="og:description" content="Arsenal were knocked out of the Women's Champions League at the quarter-final stage after being beaten 3-1 on aggregate by Wolfsburg to end British interest in ">
<meta property="og:image" content="https://234radio.com/wp-content/uploads/2022/03/123967536_roord-main.jpg">
<meta property="og:image:width" content="624">
<meta property="og:image:height" content="351">
<meta property="og:type" content="article">
<meta property="og:article:published_time" content="2022-03-31 20:02:45">
<meta property="og:article:modified_time" content="2022-03-31 20:18:45">
<link media="all" href="https://234radio.com/wp-content/cache/autoptimize/css/autoptimize_c5004b9eff26f935a21a6ca15fd717bd.css" rel="stylesheet">
<title>Wolfsburg 2-0 Arsenal (agg: 3-1): London side knocked out at quarter-final stage - 234Radio</title>
<link rel="canonical" href="https://234radio.com/wolfsburg-2-0-arsenal-agg-3-1-london-side-knocked-out-at-quarter-final-stage/">
<meta property="og:url" content="https://234radio.com/wolfsburg-2-0-arsenal-agg-3-1-london-side-knocked-out-at-quarter-final-stage/">
<meta property="og:site_name" content="234Radio">
<meta property="article:publisher" content="https://www.facebook.com/234Radio/">
<meta property="article:author" content="https://www.facebook.com/234Radio/">
<meta property="article:published_time" content="2022-03-31T19:02:45+00:00">
<meta property="article:modified_time" content="2022-03-31T19:18:45+00:00">
<meta property="og:image" content="https://i0.wp.com/234radio.com/wp-content/uploads/2022/03/123967536_roord-main.jpg?fit=624%2C351&ssl=1">
<meta property="og:image:width" content="624">
<meta property="og:image:height" content="351">
<meta property="og:image:type" content="image/jpeg">
<meta name="twitter:card" content="summary_large_image">
<meta name="twitter:creator" content="@my234radio">
<meta name="twitter:site" content="@my234Radio">
<meta name="twitter:label1" content="Written by">
<meta name="twitter:data1" content="234Radio">
<meta name="twitter:label2" content="Estimated reading time">
<meta name="twitter:data2" content="3 minutes">

    And then again further down the page:

    
<meta property="og:title" content="234Radio – Latest news, music, sports and lifestyles from Nigeria, Africa to the World">
<meta property="og:type" content="Website">
<meta property="og:url" content="https://234radio.com">
<meta property="og:image" content="https://234radio.com/wp-content/uploads/2018/05/Featured-Image-1-e1526642308850.png">
<meta name="twitter:card" content="summary_large_image">
<meta name="twitter:site" content="@my234radio">
<meta name="twitter:title" content="For latest news, music, sports & lifestyles, 234Radio is your best bet">
<meta name="twitter:description" content="234Radio is Africa's Premium Internet Radio that seeks to export Africa to the rest of the world. 234Radio is your one-stop-shop for entertainment.">
<meta name="twitter:image" content="https://234radio.com/wp-content/uploads/2018/05/Featured-Image-1-e1526642308850.png">

    That second block is setting the title to “234Radio – Latest news, music, sports and lifestyles from Nigeria, Africa to the World” and causing a conflict.

    These Open Graph tags are being created by something other than Jetpack. Ours would be contained within:

    
<!-- Jetpack Open Graph Tags -->
<!-- End Jetpack Open Graph Tags -->

    Since the tags you are using aren’t being created by Jetpack, you will need to adjust the code (it’s likely being added to the page via a plugin) on your own. We can’t support third-party plugins.

    That said, I think Publicize is working fine for auto-posting, it is just that Facebook is pulling the wrong data due to multiple meta tags being present in the code.

    —

    Regarding the 503 error you can tell your host that you are seeing 503 errors when Jetpack tries to connect to the xmlrpc.php file. 503 errors indicate an issue with the load on your server, so your host should be able to check their logs to find out why the error is happening.

    • This reply was modified 4 years, 2 months ago by James Huff.
    • This reply was modified 4 years, 2 months ago by lastsplash (a11n). Reason: code formatting error
    Thread Starter galaxykay

    (@galaxykay)

    4 years, 2 months ago

    Hi @erania-pinnera Thanks for your support. I have fixed the issue with the title issue. It remains the 503 error issue which I have also reported to the host.
    May I ask if it’s possible for the plugin to post to more than two Facebook pages at a time?

    Mohamed Mehdi Benchalal

    (@muffinpeace)

    4 years, 2 months ago

    Hi @galaxykay

    Thanks for keeping us posted about it! I’ve seen you’ve asked whether it’s possible to connect more than two Facebook pages; however, it’s only possible to connect two Facebook accounts to Publicize, so this isn’t possible.

    Let us know if you need help with anything else.

    Plugin Support Animesh Gaurav

    (@bizanimesh)

    4 years, 2 months ago

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 6 replies - 1 through 6 (of 6 total)

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