Missing form using plugin

  • Resolved wiktorjurek

    (@wiktorjurek)


    4 years, 1 month ago

    Hi, We have a HubSpot contact form embedded on our website on the webpage “https://www.cobry.co.uk/start-your-journey”

    We are using WordPress as a CMS, with the Hubspot plugin, Version 8.9.22. We have created the form using a shortcode “[hubspot type=form portal=xxxxxxx id=fb9b592f-39a9-43ae-b3ce-679e7ce52135]” On the website, the contact form isn’t loading.

    When opening up our browser console, we get an exception – a syntaxerror: “Uncaught SyntaxError: Invalid regular expression: missing / (at v2.js?ver=1647617380:1:533025))”

    This points to the javascript loaded by the HubSpot extension.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • harthur90

    (@harthur90)

    4 years, 1 month ago

    Hi @wiktorjurek , thanks for your message

    Recently we added validation for our properties to avoid XSS attacks so portal=xxxxxx is a no longer valid input

    To get your portal id you can get it from your options.php page under the field leadin_portalid or go to your hubspot account.

    Let me know if this helps you

    Thread Starter wiktorjurek

    (@wiktorjurek)

    4 years, 1 month ago

    Hey, Harthur.

    I obfuscated our portal ID, in the shortcode our portal code is there.

    Thanks,

    harthur90

    (@harthur90)

    4 years, 1 month ago

    @wiktorjurek When I navigate to https://www.cobry.co.uk/start-your-journey

    I can see the form fb9b592f-39a9-43ae-b3ce-679e7ce52135 is being correctly rendered on your page

    Where are you seeing this error?

    Best regards

    Thread Starter wiktorjurek

    (@wiktorjurek)

    4 years, 1 month ago

    Hey

    I’m on Microsoft Edge, however, this error is intermittent.
    It’s now working on Google Chrome (both signed in, and in a private window), but yesterday it was not working.

    View post on imgur.com

    harthur90

    (@harthur90)

    4 years, 1 month ago

    I’ll investigate to see if we can reproduce, and let you know.

    Also if this happens again, you can just message it here.

    Thread Starter wiktorjurek

    (@wiktorjurek)

    4 years, 1 month ago

    Hey,

    Just an update that this is still happening. We’re also having trouble embedding other forms on our website. Sometimes the form on the website here

    https://www.cobry.co.uk/newsletter

    Throws an error:
    “hbspt.forms.create is not a function”

    harthur90

    (@harthur90)

    4 years, 1 month ago

    Hi @wiktorjurek , thanks for your message

    Do you have any custom cache policy implemented on your WP?

    also when this happens would you be able do download a HAR file and send it to [email protected]

    Best regards

    Thread Starter wiktorjurek

    (@wiktorjurek)

    4 years, 1 month ago

    Hey, we use WPRocket as a caching service, but none of the caching policies (minify CSS), lazyload images etc should be making much of a difference – it’s all pretty standard.

    I’ll make sure to get a HAR across whenever it happens. Is there something I should reference to ensure the team have the appropriate context?

    harthur90

    (@harthur90)

    4 years, 1 month ago

    Thanks @wiktorjurek ! just mention this thread and we should be fine

    harthur90

    (@harthur90)

    4 years ago

    Hi @wiktorjurek are you still facing this issue?

    Best regards

    Thread Starter wiktorjurek

    (@wiktorjurek)

    4 years ago

    Hey @harthur90. It’s not cropped up again. I believe it was due to a caching policy getting an outdated version of v2.js.

    harthur90

    (@harthur90)

    4 years ago

    Nice to hear that the issue was fixed

    I’ll mark this as resolved. Feel free to re-open if needed.

    If you have a moment to spare would mean a lot to us if you could leave a review.

Viewing 12 replies - 1 through 12 (of 12 total)

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