Missing Images in Multiple Galleries

  • dcato

    (@dcato)


    1 year, 4 months ago

    We’re experiencing issues with image galleries on our website where approximately 50% of our galleries are showing broken image icons instead of the actual images. The problem occurs both when previewing and clicking on the images. The remaining galleries are functioning normally.

    Specific symptoms:

    • Broken image icons appear instead of actual images
    • Affects both preview thumbnails and full-size views
    • Issue present in roughly half of all galleries
    • Other galleries continue to display correctly

    Technical details:

    • No recent changes made to the plugin settings that we are aware of
    • Issue affects both preview and click-through functionality
    • Working and non-working galleries appear to have identical configurations

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Yasin Abedi

    (@yasinabedi)

    1 year, 4 months ago

    Hello @dcato,

    Thank you for posting about your issue in our forum.

    Could you please confirm if there has been any changes on the files structure on your website, or any updates on the URL From the hosting side ?
    We checked a few of these photos and the links currently return 404 ,
    An example
    This basically means the gallery is trying to load the image you have set but it simply does not exist.

    Please keep us posted once you confirmed with the hosting.

    Best Regards,
    Yasin

Viewing 1 replies (of 1 total)

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