Missing inventory data

Resolved Ken Brubacher
(@innovative4082)

4 months ago
So I have used CusReview for a long time, and just realized I can use it for sending products to Google Merchant Center. It’s a long story.

We setup Google for WooCommerce. Then we started a Google Ad Campaign, then we wanted to send reviews to Merchant Center. We went down a long rabbit hole where we realized that Google for WooCommerce was sending a weird ID with a gla_ prefix, and the Review XML plugin I found, was sending SKU and the product and the review wouldn’t wouldn’t match up in Merchant Center.

Then I realized CusReviews can do both which delighted me, but now I am stuck. I have CusReviews configured so the SKU is both in the product feed and the review feed, but now products on Merchant Center show Limited with an error Missing inventory data: Limits visibility in Canada

How do we fix this?
- This topic was modified 4 months ago by Ken Brubacher.
- This topic was modified 4 months ago by Ken Brubacher.

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support pear8398
(@pear8398)

3 months, 4 weeks ago

Hi Ken,

Thanks for using CusRev.

The XML feed created by our plugin doesn’t have an option or attribute to limit the visibility for a specific country. I suggest you delete the current feed in Google Merchant Center (GMC), then resubmit the product and review feeds created by our plugin to GMC and recheck the issue.

Refer to the solution How To Submit Product Feeds and Product Review Feeds to Google
and GMC documentation https://support.google.com/merchants/answer/14980864?hl=en

If the issue persists, please share some screenshots of the issue and the feed URL, I will help you check it.

Thread Starter Ken Brubacher
(@innovative4082)

3 months, 4 weeks ago

Hi

the plugin isn’t limiting the visibility. I am getting this error on every item that I submitted to Merchant Center with this plugin which causes Merchant Center to say the status of the item is Limited

You can view a screenshot here

https://lnnovative-my.sharepoint.com/:i:/g/personal/ken_brubacher_innovative_ink/IQBR8k3jSqfzTalTNvOJUSGsAT_APWICNQ9CLqgmNdtHmQQ?e=R1m0eZ

Plugin Support pear8398
(@pear8398)

3 months, 4 weeks ago

Hi,

Thanks for your additional information.

Can you please contact GMC support and ask them to point out exactly product(s) in the feed cause the issue? And share the product feed URL, I will help you check the issue.

Thread Starter Ken Brubacher
(@innovative4082)

3 months, 4 weeks ago

You can check the product feed here https://www.whiffletreefarmandnursery.ca/wp-content/uploads/cr/product_feed_698c970274dd6.xml

This issue happens for every item coming from this product feed.
Plugin Support pistachio6321
(@pistachio6321)

3 months, 3 weeks ago
Thank you for providing additional information.

Based on research of Google’s support forums, the error “Missing inventory data: Limits visibility in Canada” occurs when your Google Merchant Center account is opted into Local Inventory Ads or Free Local Listings for the Canadian market, but lacks the necessary stock data for your physical store locations. This happens because your products are missing a linked Local Product Inventory data source that tells Google which items are in stock at specific Canadian stores.

More information: https://support.google.com/merchants/answer/14980864?hl=en

Our plugin doesn’t have a feature to create Local Product Inventory data sources.

To resolve this issue you could try exploring these options:
1. Opt out from Local Inventory Ads or Free Local Listings for the Canadian market (only if you don’t need them)
2. Find another WordPress plugin that can create Local Product Inventory data sources
Thread Starter Ken Brubacher
(@innovative4082)

3 months, 3 weeks ago

Thanks, that was it!

Thread Starter Ken Brubacher
(@innovative4082)

3 months, 3 weeks ago

I’ve had to post personally identifiable info here to give you the images you needed. I’m not a fan of that, and I can’t edit the post anymore to remove the OneDrive link with the image. Is there a way you can edit this for me to redact?

Plugin Support pistachio6321
(@pistachio6321)

3 months, 3 weeks ago

We have the same access on this forum as you, so we cannot edit or delete anything.

I’ve reported this thread for moderation. Hopefully, a WordPress moderator will be able to review and delete your personally identifiable info.

Moderator Support Moderator
(@moderator)

3 months, 3 weeks ago

Please mind what you post. Here is a public place.
Also i see that link does not work anymore, so you have already made it yourself.

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