Missing or Invalid Product ID | ww.wp.xz.cn

Resolved prashgupta
(@prashgupta)

3 years, 11 months ago

I have an issue with my reviews feed in Merchant Center that 100% of the reviews have “Missing or invalid product_id”

Would you be able to advise on what needs to be done to get these valid?

I understand that the review needs to match a product id on the product feed which I have done using the SKU field.

Not sure what I may be missing?

Viewing 4 replies - 1 through 4 (of 4 total)

Neo WhiteRabbit
(@longnguyen89)

3 years, 11 months ago

Hi,

Thank you for using CusRev.

Can you please share your review feed URL? I will help you to investigate the issue.

Thread Starter prashgupta
(@prashgupta)

3 years, 11 months ago

Hi @longnguyen89

Thank you for your response.
Here is the review feed URL: https://www.choosehope.com/wp-content/uploads/cr/product_reviews.xml

Thanks for looking into this

Neo WhiteRabbit
(@longnguyen89)

3 years, 11 months ago

Hi,

Thanks for your additional information.

If you do not map the GTIN value to the review feed, you need to use a pair of Brand and MPN. Currently, I see Brand and SKU fields are available in the feed, screenshot https://monosnap.com/file/uDd5C2zYDCMHcuscsOOyUzLBi11vtF
After adding the field value to the products, please try to re-save the settings in Reviews > Google and re-submit the review feed.

Refer to this documentation https://support.google.com/merchants/answer/160161
and this solution https://help.cusrev.com/support/solutions/articles/43000483206-how-to-submit-product-feeds-and-product-review-feeds-to-google

Plugin Support cusrev
(@cusrev)

3 years, 10 months ago

We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Missing or Invalid Product ID’ is closed to new replies.

4 replies
3 participants
Last reply from: cusrev
Last activity: 3 years, 10 months ago
Status: resolved