Missing orders

Resolved

(@bodzio16)

Hello,

A order is miising in dashboard, however it is still in the database.

I went thru simmilar topics, with no result.

A order is from a returning customer thru a payment gateway. I did same order with same parameters and it is shown in the dashboard. Trying to preview the order manually with URL works fine, however it is not on the list. Counter on the tabs shows correct number, however there is one missing on the list. I checked the wp_order_status and it is default, same as in order in database.

My theme is almost up to date, however I face more issues since last woo and WP update – the headers and footers from “Elementor Header And Footer Builder” are not loading and there are none on the list in Dashboard (also the number on the counter is correct) – this I already reported to plugin author. Another issue is that updating the theme to latest version, which has this “mini-cart” updated corrupts the design of the page, however this might be to the child theme / manual changes issue.

Anyway, there is no logs with fatal errors.

`
### WordPress Environment ###

WordPress address (URL): https://www.xxx
Site address (URL): https://www.xxx
WC Version: 8.0.2
REST API Version: ✔ 8.0.2
WC Blocks Version: ✔ 10.6.5
Action Scheduler Version: ✔ 3.6.1
Log Directory Writable: ✔
WP Version: 6.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: pl_PL
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 180
PHP Max Input Vars: 10000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.14-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 8.0.2
WC Database Prefix: wp_
Całkowity rozmiar bazy danych: 53.19MB
Rozmiar bazy danych: 45.34MB
Rozmiar indeksu bazy danych: 7.85MB
wp_woocommerce_sessions: Dane: 0.05MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_woocommerce_order_items: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_order_itemmeta: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
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wp_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
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wp_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
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wp_posts: Dane: 12.09MB + Indeks: 0.42MB + Silnik InnoDB
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wp_revslider_css_bkp: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
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wp_revslider_navigations: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_revslider_navigations_bkp: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
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wp_revslider_sliders_bkp: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
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wp_revslider_slides_bkp: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
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wp_terms: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB
wp_term_relationships: Dane: 0.11MB + Indeks: 0.06MB + Silnik InnoDB
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wp_usermeta: Dane: 0.08MB + Indeks: 0.03MB + Silnik InnoDB
wp_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wc_admin_notes: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_admin_note_actions: Dane: 0.03MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_orders: Dane: 0.02MB + Indeks: 0.11MB + Silnik InnoDB
wp_wc_orders_meta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_addresses: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_operational_data: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_product_lookup: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_product_attributes_lookup: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_product_download_directories: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_product_meta_lookup: Dane: 0.05MB + Indeks: 0.09MB + Silnik InnoDB
wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woobe_history: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_woobe_history_bulk: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wpforms_payments: Dane: 0.02MB + Indeks: 0.14MB + Silnik InnoDB
wp_wpforms_payment_meta: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wpforms_tasks_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_yoast_indexable: Dane: 0.27MB + Indeks: 0.23MB + Silnik InnoDB
wp_yoast_indexable_hierarchy: Dane: 0.05MB + Indeks: 0.05MB + Silnik InnoDB
wp_yoast_migrations: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_yoast_primary_term: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_yoast_seo_links: Dane: 0.27MB + Indeks: 0.22MB + Silnik InnoDB

### Post Type Counts ###

attachment: 1448
bsf_custom_fonts: 3
cookielawinfo: 6
custom_css: 1
elementor_library: 4
elementor-hf: 14
mc4wp-form: 1
nav_menu_item: 70
olars-breadcrumb: 2
page: 21
polylang_mo: 2
post: 18
product: 149
product_variation: 214
revision: 701
shop_order: 7
wafs: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (42) ###

Polylang: przez WP SYNTEX – 3.4.5
Add Polylang support for Customizer: przez richardev – 1.4.5
Advanced TinyMCE Configuration: przez Andrew Ozz – 1.6
Konfigurator Motywu Potomnego: przez Lilaea Media – 2.6.2
Edytor klasyczny: przez Kontrybutorzy WordPressa – 1.6.3
Classic Widgets: przez WordPress Contributors – 0.3
Connect Polylang for Elementor: przez Creame – 2.4.3
Contact Form 7: przez Takayuki Miyoshi – 5.8
CookieYes | GDPR Cookie Consent: przez CookieYes – 3.1.2
Cresta Social Messenger: przez CrestaProject - Rizzo Andrea – 1.2.4
Custom Fonts: przez Brainstorm Force – 2.0.2
Yoast Duplicate Post: przez Enrico Battocchi i zespół Yoast – 4.5

Elementor: przez Elementor.com – 3.15.2
Facebook for WooCommerce: przez Facebook – 3.0.31
Flexible Shipping: przez Octolize – 4.21.7
Google Analytics for WordPress by MonsterInsights: przez MonsterInsights – 8.18
Google Listings and Ads: przez WooCommerce – 2.5.2
Elementor Header & Footer Builder: przez Brainstorm Force
Nikhil Chavan – 1.6.15

Inpost Paczkomaty: przez Damian Ziarnik – 1.0.25
Jetpack: przez Automattic – 12.4
Loco Translate: przez Tim Whitlock – 2.6.4
MC4WP: Mailchimp for WordPress: przez ibericode – 4.9.6
Make Column Clickable Elementor: przez Fernando Acosta – 1.4.0
Omnibus: przez Marcin Pietrzak – 2.3.9
Polylang dla WooCommerce: przez WP SYNTEX – 1.7
Really Simple SSL: przez Wtyczki Really Simple – 7.0.8
Slider Revolution: przez ThemePunch – 6.5.19
Sierotki: przez Marcin Pietrzak – 3.2.2
SVG Support: przez Benbodhi – 2.5.5
Advanced Editor Tools: przez Automattic – 5.9.2
CTX Feed: przez WebAppick – 6.0.1
WebP Express: przez Bjørn Rosell – 0.25.6
Widget Options: przez Widget Options Team – 3.9.5
BEAR – Bulk Editor and Products Manager Professional for WooCommerce: przez realmag777 – 1.1.3.3
Product Attachment for WooCommerce: przez theDotstore – 2.2.0
WPC Smart Quick View for WooCommerce: przez WPClever – 3.4.8
FOX - Currency Switcher Professional for WooCommerce: przez realmag777 – 1.4.0
WooCommerce PayPal Payments: przez WooCommerce – 2.2.0
WooCommerce: przez Automattic – 8.0.2
Yoast SEO: przez Zespół Yoast – 20.13
WPForms Lite: przez WPForms – 1.8.3.1

### Inactive Plugins (6) ###

Imagify: przez Imagify – Optimize Images & Convert WebP – 2.1.1
WooCommerce Advanced Free Shipping: przez Jeroen Sormani – 1.1.6
WooCommerce Product Variations Swatches Premium: przez VillaTheme – 1.0.10
WPC Smart Compare for WooCommerce: przez WPClever – 6.1.1
WPC Smart Wishlist for WooCommerce: przez WPClever – 4.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: PLN (zł)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Strona sklepu: #9 - /
Koszyk: #10 - /koszyk/
Zamówienie: #11 - /zamowienie/
Moje konto: #12 - /moje-konto/
Regulamin: #5710 - /regulamin-sklepu/

### Theme ###

Name: Olars Child
Version: 1.0.2.1649693643
Author URL: https://themelexus.com/
Child Theme: ✔
Parent Theme Name: Olars
Parent Theme Version: 1.0.7
Parent Theme Author URL: https://themelexus.com/
WooCommerce Support: ✔

### Templates ###

Overrides: olars-child/woocommerce/archive-product.php
olars/woocommerce/cart/mini-cart.php wersja 7.8.0 jest nieaktualna. Bazowa wersja to 7.9.0
olars/woocommerce/checkout/form-checkout.php
olars/woocommerce/content-single-product.php
olars/woocommerce/content-widget-product.php
olars/woocommerce/content-widget-reviews.php
olars/woocommerce/loop/loop-start.php
olars/woocommerce/myaccount/form-login.php
olars/woocommerce/order/form-tracking.php
olars/woocommerce/product-searchform.php
olars-child/woocommerce/single-product/price.php
olars/woocommerce/single-product/product-image.php
olars/woocommerce/single-product/tabs/tabs.php

Outdated Templates: ❌
					
					
						Dowiedz się jak zaktualizować

### WC Pages Translations ###

Strona sklepu: ✔
Koszyk: ❌ Brakujące tłumaczenie: English
Zamówienie: ❌ Brakujące tłumaczenie: English
Moje konto: ❌ Brakujące tłumaczenie: English

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: PL
WooCommerce currency supported: ✔
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: ✔
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-08-18 16:17:22 +02:00
Options: ✔
Notes: 14
Onboarding: completed

### Action Scheduler ###

Zakończ: 1 050
Oldest: 2023-07-18 12:13:57 +0200
Newest: 2023-08-18 11:18:16 +0200

Niepowodzenie: 99
Oldest: 2022-09-30 13:40:26 +0200
Newest: 2023-08-12 10:51:56 +0200

Oczekujące: 4
Oldest: 2023-08-18 11:53:13 +0200
Newest: 2023-08-18 14:46:39 +0200


### Status report information ###

Generated at: 2023-08-18 11:24:25 +02:00
`

Viewing 1 replies (of 1 total)

Plugin Support Grigorij S. a11n
(@grigaswp)

2 years, 9 months ago

Hi there,

Thank you for reaching out, and I’m sorry to hear about an order that is missing from the orders list in wp-admin!

As a first step, can you please confirm if this order was placed using the PayPal Payments extension? If yes – please open a new ticket on WooCommerce.com and select PayPal Payments from the dropdown – that way, the ticket will be forwarded to the support team of this extension. Please also include a link to this forum thread.

I have a feeling that this could be a result of some sort of a compatibility issue with the Polylang plugins you’re using on the site.

the headers and footers from “Elementor Header And Footer Builder” are not loading and there are none on the list in Dashboard (also the number on the counter is correct)

Another issue is that updating the theme to latest version, which has this “mini-cart” updated corrupts the design of the page, however this might be to the child theme / manual changes issue.

Since this is not something that can be reproduced with a default theme like Storefront, and here in this forum we don’t handle support of Elementor or your theme – we’ll have to ask you to reach out to support teams at Elementor and your theme.

I hope this helps!

Viewing 1 replies (of 1 total)

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