• Resolved bodzio16

    (@bodzio16)


    Hello,

    A order is miising in dashboard, however it is still in the database.

    I went thru simmilar topics, with no result.

    A order is from a returning customer thru a payment gateway. I did same order with same parameters and it is shown in the dashboard. Trying to preview the order manually with URL works fine, however it is not on the list. Counter on the tabs shows correct number, however there is one missing on the list. I checked the wp_order_status and it is default, same as in order in database.

    My theme is almost up to date, however I face more issues since last woo and WP update – the headers and footers from “Elementor Header And Footer Builder” are not loading and there are none on the list in Dashboard (also the number on the counter is correct) – this I already reported to plugin author. Another issue is that updating the theme to latest version, which has this “mini-cart” updated corrupts the design of the page, however this might be to the child theme / manual changes issue.

    Anyway, there is no logs with fatal errors.

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.xxx
    Site address (URL): https://www.xxx
    WC Version: 8.0.2
    REST API Version: ✔ 8.0.2
    WC Blocks Version: ✔ 10.6.5
    Action Scheduler Version: ✔ 3.6.1
    Log Directory Writable: ✔
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    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: pl_PL
    External object cache: –
    
    ### Server Environment ###
    
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    GZip: ✔
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    Remote Post: ✔
    Remote Get: ✔
    
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    ### Post Type Counts ###
    
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    custom_css: 1
    elementor_library: 4
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    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (42) ###
    
    Polylang: przez WP SYNTEX – 3.4.5
    Add Polylang support for Customizer: przez richardev – 1.4.5
    Advanced TinyMCE Configuration: przez Andrew Ozz – 1.6
    Konfigurator Motywu Potomnego: przez Lilaea Media – 2.6.2
    Edytor klasyczny: przez Kontrybutorzy WordPressa – 1.6.3
    Classic Widgets: przez WordPress Contributors – 0.3
    Connect Polylang for Elementor: przez Creame – 2.4.3
    Contact Form 7: przez Takayuki Miyoshi – 5.8
    CookieYes | GDPR Cookie Consent: przez CookieYes – 3.1.2
    Cresta Social Messenger: przez CrestaProject - Rizzo Andrea – 1.2.4
    Custom Fonts: przez Brainstorm Force – 2.0.2
    Yoast Duplicate Post: przez Enrico Battocchi i zespół Yoast – 4.5
    
    Elementor: przez Elementor.com – 3.15.2
    Facebook for WooCommerce: przez Facebook – 3.0.31
    Flexible Shipping: przez Octolize – 4.21.7
    Google Analytics for WordPress by MonsterInsights: przez MonsterInsights – 8.18
    Google Listings and Ads: przez WooCommerce – 2.5.2
    Elementor Header & Footer Builder: przez Brainstorm Force
    Nikhil Chavan – 1.6.15
    
    Inpost Paczkomaty: przez Damian Ziarnik – 1.0.25
    Jetpack: przez Automattic – 12.4
    Loco Translate: przez Tim Whitlock – 2.6.4
    MC4WP: Mailchimp for WordPress: przez ibericode – 4.9.6
    Make Column Clickable Elementor: przez Fernando Acosta – 1.4.0
    Omnibus: przez Marcin Pietrzak – 2.3.9
    Polylang dla WooCommerce: przez WP SYNTEX – 1.7
    Really Simple SSL: przez Wtyczki Really Simple – 7.0.8
    Slider Revolution: przez ThemePunch – 6.5.19
    Sierotki: przez Marcin Pietrzak – 3.2.2
    SVG Support: przez Benbodhi – 2.5.5
    Advanced Editor Tools: przez Automattic – 5.9.2
    CTX Feed: przez WebAppick – 6.0.1
    WebP Express: przez Bjørn Rosell – 0.25.6
    Widget Options: przez Widget Options Team – 3.9.5
    BEAR – Bulk Editor and Products Manager Professional for WooCommerce: przez realmag777 – 1.1.3.3
    Product Attachment for WooCommerce: przez theDotstore – 2.2.0
    WPC Smart Quick View for WooCommerce: przez WPClever – 3.4.8
    FOX - Currency Switcher Professional for WooCommerce: przez realmag777 – 1.4.0
    WooCommerce PayPal Payments: przez WooCommerce – 2.2.0
    WooCommerce: przez Automattic – 8.0.2
    Yoast SEO: przez Zespół Yoast – 20.13
    WPForms Lite: przez WPForms – 1.8.3.1
    
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    WooCommerce Advanced Free Shipping: przez Jeroen Sormani – 1.1.6
    WooCommerce Product Variations Swatches Premium: przez VillaTheme – 1.0.10
    WPC Smart Compare for WooCommerce: przez WPClever – 6.1.1
    WPC Smart Wishlist for WooCommerce: przez WPClever – 4.7.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: PLN (zł)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Strona sklepu: #9 - /
    Koszyk: #10 - /koszyk/
    Zamówienie: #11 - /zamowienie/
    Moje konto: #12 - /moje-konto/
    Regulamin: #5710 - /regulamin-sklepu/
    
    ### Theme ###
    
    Name: Olars Child
    Version: 1.0.2.1649693643
    Author URL: https://themelexus.com/
    Child Theme: ✔
    Parent Theme Name: Olars
    Parent Theme Version: 1.0.7
    Parent Theme Author URL: https://themelexus.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: olars-child/woocommerce/archive-product.php
    olars/woocommerce/cart/mini-cart.php wersja 7.8.0 jest nieaktualna. Bazowa wersja to 7.9.0
    olars/woocommerce/checkout/form-checkout.php
    olars/woocommerce/content-single-product.php
    olars/woocommerce/content-widget-product.php
    olars/woocommerce/content-widget-reviews.php
    olars/woocommerce/loop/loop-start.php
    olars/woocommerce/myaccount/form-login.php
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    olars/woocommerce/single-product/product-image.php
    olars/woocommerce/single-product/tabs/tabs.php
    
    Outdated Templates: ❌
    					
    					
    						Dowiedz się jak zaktualizować
    
    ### WC Pages Translations ###
    
    Strona sklepu: ✔
    Koszyk: ❌ Brakujące tłumaczenie: English
    Zamówienie: ❌ Brakujące tłumaczenie: English
    Moje konto: ❌ Brakujące tłumaczenie: English
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: PL
    WooCommerce currency supported: ✔
    Advanced Card Processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: ✔
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
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    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    product-variation-management
    settings
    async-product-editor-category-field
    
    Daily Cron: ✔ Next scheduled: 2023-08-18 16:17:22 +02:00
    Options: ✔
    Notes: 14
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Zakończ: 1 050
    Oldest: 2023-07-18 12:13:57 +0200
    Newest: 2023-08-18 11:18:16 +0200
    
    Niepowodzenie: 99
    Oldest: 2022-09-30 13:40:26 +0200
    Newest: 2023-08-12 10:51:56 +0200
    
    Oczekujące: 4
    Oldest: 2023-08-18 11:53:13 +0200
    Newest: 2023-08-18 14:46:39 +0200
    
    
    ### Status report information ###
    
    Generated at: 2023-08-18 11:24:25 +02:00
    `
Viewing 1 replies (of 1 total)
  • Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    Thank you for reaching out, and I’m sorry to hear about an order that is missing from the orders list in wp-admin!

    As a first step, can you please confirm if this order was placed using the PayPal Payments extension? If yes – please open a new ticket on WooCommerce.com and select PayPal Payments from the dropdown – that way, the ticket will be forwarded to the support team of this extension. Please also include a link to this forum thread.

    I have a feeling that this could be a result of some sort of a compatibility issue with the Polylang plugins you’re using on the site.

    the headers and footers from “Elementor Header And Footer Builder” are not loading and there are none on the list in Dashboard (also the number on the counter is correct) 

    Another issue is that updating the theme to latest version, which has this “mini-cart” updated corrupts the design of the page, however this might be to the child theme / manual changes issue.

    Since this is not something that can be reproduced with a default theme like Storefront, and here in this forum we don’t handle support of Elementor or your theme – we’ll have to ask you to reach out to support teams at Elementor and your theme.

    I hope this helps!

Viewing 1 replies (of 1 total)

The topic ‘Missing orders’ is closed to new replies.