Missing Orders from Backend / Duplicate Order Numbers

  • Resolved dansvv

    (@dansvv)


    1 year, 1 month ago

    Hello,

    Since activating this plugin, we’ve been experiencing a periodic issue where some orders are missing from the WooCommerce backend.

    Here’s what happens when the issue occurs:

    • We receive new order email notifications from WooCommerce, confirming that an order has been placed.
    • However, when we check the WooCommerce Orders page in the backend, the order does not appear at all.
    • The next order that does show up in the backend has the same order number as the missing one.
    • On a few occasions, we’ve received email notifications for multiple (3+) different orders (all with the same order number) but only one of them actually appears in the backend.

    This is causing confusion and risks missed fulfilments. Could you please investigate what might be causing this and advise on how to resolve it?

    Best wishes

Viewing 1 replies (of 1 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 year, 1 month ago

    Hi @dansvv,

    Thanks for reaching out.

    The Sequential Order Number plugin only assigns sequential numbers to WooCommerce orders based on their status. It does not influence how orders are created or displayed within WooCommerce. The issue of missing orders or duplicate emails is likely related to the WooCommerce core plugin. We recommend reaching out to WooCommerce support for a deeper investigation. Thank you for your understanding.

    Kindly note that sequential order numbers are not assigned for the draft orders created. The plugin assigns a number only when the order status changes from “Draft” to another status. Before reaching out to the WooCommerce support team, kindly check if the missing orders were created as drafts.

Viewing 1 replies (of 1 total)

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