Missing Products From Feed

  • Resolved leondrs

    (@leondrs)


    5 years, 6 months ago

    Hello.

    From yesterday i started missing about 50% of my products from my Skroutz Feed(Greece).
    I checked all the others posts regarding WP Cron(i had changed the running time to twice an hour, but now i changed it back to 1 minute) and it didn’t work.
    If i clone the feed i get all the products in the feed.

    What else should i check that may cause the problem?

    Thanks in advance

Viewing 6 replies - 1 through 6 (of 6 total)
  • supportadtribes

    (@supportadtribes)

    5 years, 6 months ago

    Hi,

    Thanks for using our plugin and reaching out to us.

    In one of our latest released we made a change to the products that are added to feeds for Skroutz. Variation products that are out-of-stock are no longer added to feeds. Could that explain the difference in product numbers for you?

    Thread Starter leondrs

    (@leondrs)

    5 years, 6 months ago

    Hello,

    Thanks for the fast responce. Unfortunately i dont have anything out of stock(so the problem continuous)

    Is there maybe a change that we have a conflict with Redis Object Cache?

    supportadtribes

    (@supportadtribes)

    5 years, 6 months ago

    Yes our plugin is not compatible with Redis caching. Our developers spends days trying to make it compatible but unfortunately never succeeded.

    Have you tried if the feed processing worked (as in all products in your feed) with Redis disabled?

    Thread Starter leondrs

    (@leondrs)

    5 years, 6 months ago

    Hi again,

    After changing the WP Cron execution time and disabling Redis the product feed got back to normal.

    After some more reading i see that there’s a general problem with Redis and your plugin.

    Is this something you are planning to solve in the future?

    Thanks for the quick responce and the feedback.

    Best Regards

    Leon.Drs

    supportadtribes

    (@supportadtribes)

    5 years, 6 months ago

    Hi Leon,

    This is something that, unfortunately, due to the nature of how object caching works is not solvable to us and therefore no longer on our to-do list.

    supportadtribes

    (@supportadtribes)

    5 years, 5 months ago

    Hi,

    Assuming the issue at hand has been resolved and/or our support is no longer required I am going to close this issue for housekeeping reasons now.

    Don’t hesitate to reach out to us again whenever you need our help.

Viewing 6 replies - 1 through 6 (of 6 total)

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