Missing results

  • Resolved alivepro

    (@alivepro)


    1 year, 3 months ago

    Hello, there are problems with the exam system. A setting has been made to show 10 questions in an exam with 30 questions. When the exam starts, 10 questions appear, but most of the time the participant answers 10 questions, but when you look at the results, sometimes it appears that they answered 8 and sometimes 7 questions.

    This is a big problem that needs to be solved.

    qsm version 9.2.4

Viewing 4 replies - 1 through 4 (of 4 total)
  • dhanush22

    (@dhanush22)

    1 year, 3 months ago

    Hi @alivepro ,

    I hope you’re doing well. Thank you for reaching out to us.

    Regarding the issue you encountered in the settings section, I sincerely apologize for any inconvenience this may have caused, especially during your exams. I appreciate your patience as we work to resolve this.

    I noticed that you are currently using QSM version 9.2.4, which is outdated. I recommend updating the QSM plugin to its latest version, 10.0.2, as it includes new features, enhancements, bug fixes, and hotfixes.

    Once you have updated the plugin, please follow these steps:

    1. Navigate to the Quizzes section and select the quiz you are working on.
    2. Go to the Options tab > General settings.
    3. Locate the Limit Number of Questions setting and set the desired maximum question limit.
    4. Click Save Changes and try attempting the quiz again.

    If you still experience the issue where fewer than 10 questions appear on the results page, please share the quiz URL with us so we can investigate further.

    We are committed to resolving this as soon as possible. Thank you for your time and cooperation.

    Best regards,
    Dhanush

    Thread Starter alivepro

    (@alivepro)

    1 year, 3 months ago

    Thanks for your answer,
    The problem is not that there are missing questions, after someone who answered 10 questions says finish the exam, the number of answered questions sometimes appears as 8, sometimes as 9, sometimes as 7, and sometimes as 10 questions answered.

    dhanush22

    (@dhanush22)

    1 year, 3 months ago

    Hi @alivepro ,

    I hope you’re doing well. Thank you for reaching out and providing detailed information about your issue. I appreciate your patience.

    To better understand and replicate the issue on our end, could you please share the following details?

    1. The URL of the quiz where you’re experiencing the issue.
    2. A screenshot of the backend results page where you have customized or added any variables.

    By reviewing these details, along with the variables you’ve configured, I’ll be able to provide an appropriate solution to resolve this issue efficiently.

    I appreciate your time and cooperation. Looking forward to your response.

    Best regards,
    Dhanush

    dhanush22

    (@dhanush22)

    1 year, 2 months ago

    Hi @alivepro ,

    I hope you’re doing well.

    We wanted to follow up on your recent support ticket regarding the missing results. We’re excited to announce that today we have released QSM version 10.0.3. Since we haven’t heard back from you, we will be closing this ticket for now.

    However, if you have any further questions or need assistance, please don’t hesitate to reach out. We’re always happy to help.

    Thank you for your time and attention.

    Best regards,
    Dhanush

Viewing 4 replies - 1 through 4 (of 4 total)

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