Missing Some Articles Section at Admin Docs Dashboard

  • Resolved adam_rachmad

    (@adam_rachmad)


    1 year, 6 months ago

    Dear

    I have a problem missing some articles section at Admin Docs Dashboard but article section still exist at frontend. Now i can’t directly edit from docs dashboard or i can’t make new articles at missing topic section.

    I have done, update database, reactive plugin, rollback to older version… no luck

    Im use WordPress V6.7.1 & WeDocs 2.1.8

    • This topic was modified 1 year, 6 months ago by adam_rachmad.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Al Rubyat

    (@rubyat13)

    1 year, 6 months ago

    Hi @adam_rachmad

    The issue you described could be related to a corrupted database entry or a conflict with another plugin/theme. Here are a few steps to resolve it:

    1. Permalink Reset: Go to Settings > Permalinks, and click Save Changes to refresh your permalinks.
    2. Conflict Check: Temporarily deactivate all other plugins except weDocs and switch to a default theme like Twenty Twenty-Three. Check if the issue persists.
    3. Database Repair: Use a plugin like WP-Optimize or WP Repair to repair and optimize your database.

    If the issue continues, please provide temporary admin access so we can investigate further.

    Best regards,

    Thread Starter adam_rachmad

    (@adam_rachmad)

    1 year, 6 months ago

    thanks for u reply

    After few days trying with no luck, I solve this backup full with plug-in BackWPup, delete my entire website, create new clean fresh WordPress installation, restore!

    and magic happend… All my section show up again at my wedocs Admin dashboard!!!

    Al Rubyat

    (@rubyat13)

    1 year, 6 months ago

    Hi @adam_rachmad ,

    We’re glad to hear your weDocs admin dashboard is back in order. If you need further assistance, feel free to reach out anytime.

    Happy documenting!

    Thread Starter adam_rachmad

    (@adam_rachmad)

    1 year, 4 months ago

    It happen again (T_T), not touching any core wordpress like install new plugin or whatever. Im just only update my content.

    Rohan Khandeparkar

    (@rohanvc)

    1 year, 3 months ago

    I am facing same issue as well. Tried updating to the latest version 2.1.10 but did not help.
    Just wondering if there is any workaround other than deactivating other plugins and db restore.

    suryavenkat

    (@suryavenkat)

    1 year, 3 months ago

    Hi Team

    We are having same issue.

    We recently purchased the WeDocs Pro version and have created a few documents. Everything was working fine initially, but for the past few days, we have noticed an issue. Whenever we create new documents, the first document does not appear in the back-end, though it is visible on the front-end.

    Could you please help us resolve this issue?

    Looking forward to your guidance.

    • This reply was modified 1 year, 3 months ago by suryavenkat.
    Md. Tanvir Chowdhury

    (@tanvir101)

    1 year, 1 month ago

    Hi @adam_rachmad, @suryavenkat, @rohanvc

    We are downhearted hearing the issue is not fixed and showed up continuously.
    If not fixed yet, kindly contact us from our official page, and we can investigate these issues for prompt fixes.

    Regarding weDocs Pro, we are unable to provide any help here as it forbids us from promoting support for commercial purposes: https://ww.wp.xz.cn/support/guidelines/

    We expect your understanding, cooperation and are waiting for your issues to be resolved soon.

Viewing 7 replies - 1 through 7 (of 7 total)

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