Plugin Support
Velda
(@supernovia)
Hi @sashaendoh, sorry we missed this earlier. We’re working to fix that now and will update you soon.
Plugin Support
Velda
(@supernovia)
You’re correct; the issue was the old URL. I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.
Let us know if you need more help!
Hi @supernovia,
Thanks so much for following up on this. I went in and disconnected but when I try to connect I see an error message that says “Error Details: Unable to insert blog. Please try again or contact support.” so I’m unable to reconnect. Could you advise about the best solution? Thanks!
Plugin Support
Velda
(@supernovia)
@sashaendoh on our end we see the site url and home url are set to a staging site. Can you complete each of these steps?
– Verify that the siteurl and home url are correct under Settings > General in wp-admin
– If they are correct, go to Plugins and, from that menu, deactivate and uninstall Jetpack. That will remove its local settings completely. Then you can reinstall and reconnect; hopefully the conflicting setting will be gone. If not, please update us here.
Hi @supernovia,
Thanks so much for your patience with this – we were able to get everything back to normal following your advice.
Plugin Support
Velda
(@supernovia)
Ah, thanks for following up… we’re glad to hear that! Enjoy your weekend.
