Hey there Lorna,
Sorry to hear about the issues that you’re seeing with the plugin form. In pulling up your site and using the signup form on the right-hand side of the page, I was able to successfully receive the confirmation e-mail in my test Gmail inbox, so the form does appear to be working as expected.
When testing, can you confirm that you’re seeing a “success” message upon entering your email address into the form? If not, make sure to give a few seconds after submitting your email address to display the success message (which I can confirm is working on your website).
I would also recommend utilizing our KB article on the potential reasons that you or your recipients may not be receiving the confirmation email, here:
Why aren’t my recipients getting confirmation emails when they sign up?: http://eepurl.com/mnYz
Because the form is working as expected in my testing, this may be indicative of something that isn’t necessarily plugin-specific (i.e. confirmation email isn’t being accepted by the receiving server being tested with). In that case, the best bet would be to reach out to MailChimp’s support team, and they’ll be able to help through live chat or email to diagnose further what you may be seeing.
-tk
Thanks tk
I don’t know what it was but I think I had fixed it before you checked it. I just deleted and started again. Thank you very much for checking it out for me.
🙂
cheers
Lorna
