Missing User Merger Fields

  • Resolved chansestep

    (@chansestep)


    5 years, 2 months ago

    Hey!

    I added the additional user meta merge tag functionality using your snippet from your site. However, when I use the new merge tags in my new user registration email the first_name, last_name, and user_bio merge tags do not appear in the email. I receive the email just fine, just those fields are empty.

    Any help would be appreciated, thanks!

    I am using WooCommerce.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Kuba Mikita

    (@kubitomakita)

    5 years, 2 months ago

    I am using WooCommerce

    This is most likely the reason. Can you try to enable the Background Processing in the plugin General settings?

    Thread Starter chansestep

    (@chansestep)

    5 years, 2 months ago

    Thanks for the quick reply!

    Unfortunately, when I enable Background Processing the notification never sends. I’ve enabled logging on the plugin and it doesn’t show it sending on the log either.

    Plugin Author Kuba Mikita

    (@kubitomakita)

    5 years, 2 months ago

    This would mean the WordPress Cron is not running.

    The reason why these fields are not rendering ia because Notification probably sends the email before the fields gets saved to the database.

    Background Processing is holding the notification for a moment making sure all the data is saved.

    I suggest fixing the Cron issue as this may affect other parts of your site.

    We have a free Advanced Cron Manager plugin if you’d like to trigger this cron event manually for testing purposes.

    Thread Starter chansestep

    (@chansestep)

    5 years, 2 months ago

    That worked! I’ve been messing with this for so long. Thank you for your help! Now I just have to straighten cron out:).

    Plugin Author Kuba Mikita

    (@kubitomakita)

    5 years, 2 months ago

    Awesome! I’m glad I could help 🙂

    If you like the plugin and the support, please consider leaving the review. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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