Missing Values in Feed

  • Resolved graftedin

    (@graftedin)


    6 years, 9 months ago

    Google Complains about missing values in the feed. Why doesn’t your plugin fill in default or blank information? I see SO MANY PEOPLE complaining about the same problem. Its quite obvious this plugin has some usability issues.

    Missing identifiers [gtin, mpn, brand]
    Missing value [shipping]
    Violation of Shopping ads policy
    Missing value [image link]
    Missing value [description]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author AukeJomm

    (@aukejomm)

    6 years, 9 months ago

    Hello @graftedin

    Thank you for contacting us.
    Does your products contain GTIN, MPN and/or Brand numbers?
    Have you set your shipping settings in your Merchant center
    What notice do you get for the shopping ads policy you seem to violate?

    Are all products missing image links? Check the feed on the item with the missing IMage link. Does that product have an image? Please investigate why this is missing and not showing while others are?

    Same with description, are all product missing a description attribute? investigate the feed and your products in woocommerce. What is the difference between the products with and without.

    Thread Starter graftedin

    (@graftedin)

    6 years, 9 months ago

    We don’t have gtn, mpn or brand. If that’s the case your plugin should be smart enough to pass default values to keep google happy.

    I finally found how to set it manually through your plugin to allow free shipping. What I would expect to happen is that you’d look at my products and the shipping options set for each and then just include that in the feed. Instead I had to do it manually.

    Tax….I never did figure out tax with your system but again I’d expect you to use the tax rules I set in woocommerce.

    Ads policy was google’s fault, the other 2 where just because my test product found its way in to the feed.

    The bottom line is I expected this to be able to take my working woo store, read my products and settings and then just work. It didn’t.

    I realize this is probably a very complex plugin. But everyone seems to have the same problems with it so if you can figure out how to get past that then you’ll really have a good plugin.

    Thread Starter graftedin

    (@graftedin)

    6 years, 9 months ago

    Update. MPN needs to default to product/post id if an mpn is not entered for each product.

    Plugin Author AukeJomm

    (@aukejomm)

    6 years, 9 months ago

    Hello @graftedin,

    Thank you for all your suggestions.
    You have to understand though that the software is quite a complex plugin where we have to make some choices in order to keep it manageable and does not take to many resources. Besides that, Open source like WordPress is a blessing and also has some side effect as in that there are uncountable setups possible with plugins and customizations and also with different server setups. So we had to create a plugin that will work for as many setups as possible while not making things over complicated and heavy on recourses.

    So our users have to think for there selves a bit.
    Most clients are professionals and know how to get things working.

    The support requests you find here are just a small group of the thousands of users we have.

    Nevertheless, thank you for your suggestions we love to hear from our users.

    Auke.

    • This reply was modified 6 years, 9 months ago by AukeJomm.
Viewing 4 replies - 1 through 4 (of 4 total)

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