MISSING_SHIPPING_ADDRESS

  • Resolved nero2001

    (@nero2001)


    3 years, 2 months ago

    Hi,

    on my site when I try to make a purchase I always get this message, even though I filled out all the fields correctly.

    MISSING_SHIPPING_ADDRESS The shipping address is required when 'shipping_preference=SET_PROVIDED_ADDRESS'.

    I use version 2.0.4 of WooCommerce PayPal Payments plugin and I set as default customer location: “store country”

    What should I do?

    Thanks

    Best regards

    • This topic was modified 3 years, 2 months ago by nero2001.
    • This topic was modified 3 years, 2 months ago by nero2001.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter nero2001

    (@nero2001)

    3 years, 2 months ago

    I read about the same problem from other users of their German language site, I want to point out that my site only ships to Italy and the whole site is only in Italian language.

    Plugin Support Femi

    (@femiyb)

    3 years, 2 months ago

    Hello @nero2001

    You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail: How to test for conflicts

    If the issue persists then we are interested in a copy of your system report.
    The system report can be accessed here:
    WooCommerce > Status > Get system report > Copy for support
    You can share it privately with us here:
    https://paypal.inpsyde.com/docs/request-support/
    Please include a link to this thread.

    Regards,
    Femi

    Thread Starter nero2001

    (@nero2001)

    3 years, 2 months ago

    Hi,

    I wrote to https://paypal.inpsyde.com/docs/request-support/ on April 6 sending the system report, but have not yet gotten a response.

    How can I do this?

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years ago

    Hello @nero2001

    I have reviewed the support ticket you opened with us, and it was closed some time ago after you informed us the following:
    Just to let you know that we’ve done some testing on a staging site and it seems like it might be the other PayPal plugin that’s causing the issues so we’ve advised our client to switch over to your plugin :slight_smile:

    I will mark this thread as resolved as well and close of this investigation.

    Kind regards,
    Joost

Viewing 4 replies - 1 through 4 (of 4 total)

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