Mobile Customizer not loading

  • thursdaynight

    (@thursdaynight)


    8 years, 8 months ago

    WPtouch was working fine until I started using a child theme (Advanced Twenty Seventeen). That, or something else must be interfering with WPtouch; the customizer for the mobile site gets stuck on the loading screen. The plugin is active and affects the mobile version of my site, but I’m unable to make any changes.

    Secondarily, change I’m looking to make is fixing the header – it currently just displays text that says ‘logo image’. This also started when I switched to the child theme. You can see it here:

    http://thursdaynight.ca

    I’m pretty in experienced in all this so any help would be greatly appreciated.

    Thanks very much!

    • This topic was modified 8 years, 8 months ago by thursdaynight.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • airdrummer

    (@airdrummer)

    8 years, 8 months ago

    had you previously set the logo image in the customizer/header for the parent theme?

    Thread Starter thursdaynight

    (@thursdaynight)

    8 years, 8 months ago

    Yes, I had. It worked and looked fine until switching to the child theme. I don’t know if it makes a difference, but the child theme was created automatically by the plugin “Advanced Twenty Seventeen”. It carried over all my other settings without any problems.

    One possible interference is that I used the advanced settings to change the background color in the header, which might have messed with the WPTouch settings. But I don’t know if that has much bearing on the initial problem of the customizer not loading.

    Thread Starter thursdaynight

    (@thursdaynight)

    8 years, 7 months ago

    I’ve tried uninstalling and reinstalling both the theme and WPtouch – no luck. Are there possibly some hidden files that I can remove via FTP in order to ‘start from scratch’, without actually rebuilding the entire site over again?

Viewing 3 replies - 1 through 3 (of 3 total)

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