Dear @srganesan.
The gallery and the lightbox load on our end:
What browser and device do you check the gallery at?
Sincerely,
I’ve got the exact same problem for my page. Both sites (his and mine) won’t work on a Samsung Galaxy J5 with Chrome.
Its working on the Desktop PC, but not on Mobile.
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This reply was modified 6 years, 2 months ago by
procz.
Dear @srganesan and @procz,
The galleries load on our end.
Can we please have some screenshot/recording with the issues you are referring to?
Sincerely,
Ofcourse. I uploaded a little GIF with the problematic.
https://gifyu.com/image/dxWV
It just doesnt load the pictures after the first picture. It just loads the first one.
sincerely
Dear @procz,
Can we please have the gallery URL to check it on our end?
Sincerely,
Dear @procz,
Please make sure you have the latest version of the gallery.
Sincerely,
Dear @procz,
There is a js error coming from the optimizer installed on your site.
Please refer to the optimizer support team to have this resolved.
Sincerely,
Dear Asya,
alright! Thank you for your message!
Sincerely
Dear @srganesan,
Can we please have a recording from your end?
Sincerely,
Dear @asyag ,
I found the issue – it was not the Autoptimize plugin error. It was an access restriction. Your plugin needs the admin-ajax.php to work and if the access to this file is restricted, the plugin fails to work (for my case).
I found a similar thread in your forum to this issue:
https://ww.wp.xz.cn/support/topic/the-gallery-doesnt-work-with-the-new-version/
Maybe this is @srganesan problem too.
Sincerely
I also have this issue. Lightbox loads fine on desktop browsers, but not in mobile browsers (iOS, Chrome + Safari). When clicking on a gallery group icon, I am taken to a gallery page with images from that set. When I click on any image, I am taken to a page (sitename/wp-content/uploads/photo-gallery/imported_from_media_library/dsc_1234.jpg?bwg=1590287302) with the image shown. I’m able to Copy, etc. by long-clicking on the device screen. When I click the “back” button, I get a faded backward-spinning circle.
I’m able to access https://website.com/wp-admin/admin-ajax.php?action=bwg_frontend_data without issue on both desktop + mobile. It’s a wall of links that are clickable on both devices. As a wordpress noob, looking at your documentation, I seem to have gone down a admin-ajax.php rabbit hole. It appears that may be the issue?
Funny thing is, I was able to get this to work once on my mobile device and then a few hours fly by and I can’t recall for the life of me how the universe was aligned to get it to work the first time.
Much appreciated.
This issue seems to have resolved, although I do not know steps taken. If I find out the issue I will repost.
