Hi @ictgrowth,
I had a look at your site and checked the browser console, the issue appears to be a JavaScript bug, not a permalink or theme settings problem, which is why you won’t find a fix in the Customizer.
When clicking menu items on mobile, the URL is being built as /page/undefined instead of the actual page URL (e.g. /opportunities/undefined). Seems like the JS handling the mobile menu navigation is failing to read the link URL — so it appends “undefined” instead.
The console shows this error which points to where it’s breaking:
Uncaught TypeError: Cannot read properties of undefined (reading ‘browser’) in cherry-js-core.min.js
Here’s what I’d try in order:
- Disable all plugins and test the mobile menu. A plugin conflict is the most common cause — something may be interfering with how the Cherry JS initialises on mobile. If the menu works with plugins off, re-enable them one by one until it breaks again. If you have a staging site, I highly recommend using that as that will help keep your live site unaffected.
- Clear all caches. If you’re using a caching plugin (WP Rocket, LiteSpeed Cache, W3 Total Cache etc.), clear everything and retest on mobile.
- Check for theme updates. If there’s an update available, apply it.
Hope that helps narrow it down!
