Mobile Problem

  • Legende

    (@legende)


    3 months, 2 weeks ago

    Good day i have a strange problem. On my mobile phone there is this arrow below the chat (and you can’t see the chat good anymore). On Desktop all is fine?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author senols

    (@senols)

    3 months, 2 weeks ago

    Hi @legende

    Thanks for the screenshot. That is indeed a strange icon.

    I just checked our chatbot on aipower.org via mobile and im not seeing such icon.

    Couple of questions for you;

    – Do you know in which version this started?
    – May i know which theme you are using in the chatbot? Dark, light, or any other?
    – What happens when you disable all plugins in your site? Is it same?
    – What happens when you change your worpdpress theme? Is it same?

    Thread Starter Legende

    (@legende)

    3 months, 2 weeks ago

    I found it! it is the plugin https://de.ww.wp.xz.cn/plugins/sg-cachepress/ which makes the problem

    Plugin Author senols

    (@senols)

    3 months, 2 weeks ago

    Thank you so much for letting me know. I will now install that plugin and find out why it happens and will fix it.

    Thread Starter Legende

    (@legende)

    3 months, 2 weeks ago

    i switched to another one but thanks for your help!

Viewing 4 replies - 1 through 4 (of 4 total)

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