Mobile Responsive

  • Resolved Stéphanie

    (@stephaniepichiottino)


    4 years, 8 months ago

    Hi,

    I emailed you a couple of days ago regarding the mobile responsiveness and never get back from you.

    Here is a video recorded regarding the issue: https://www.loom.com/share/37b1ba3bb88c49268608b6fe9e39931e

    I have a couple of questions too :

    1- how to set the Maximum Lenght in the subject to 60 characters?
    2- how to open the tickets inside the /my-account/ page in Woocommerce instead of /ticket/ page ?

    3- Is it possible when we create a ticket to add this condition :

    once we choose the Order ID, it displays us only the products purchased in this order, not the whole product on our website, here is a schema if it’s not clear 🙂

    View post on imgur.com

    4- as you can see in the video above, the plugin is not fully mobile responsive, how we can make it responsive?
    Thanks in advance

    PS: If you answer these questions then I’ll be happy to buy your agency plan.

    • This topic was modified 4 years, 8 months ago by Stéphanie.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Yeison Baron

    (@yeisonbp)

    4 years, 8 months ago

    Hi @stephaniepichiottino,

    1- how to set the Maximum Lenght in the subject to 60 characters?
    We currently don’t have that feature.
    2- how to open the tickets inside the /my-account/ page in Woocommerce instead of /ticket/ page ?
    Check this article to enable this option:
    https://getawesomesupport.com/documentation/awesome-support/admin-woocommerce-integration-basic/
    3- Is it possible when we create a ticket to add this condition:
    once we choose the Order ID, it displays us only the products purchased in this order, not the whole product on our website, here is a schema if it’s not clear.
    We don’t have that feature, but I can ask for a quote to the developers if you are interested.
    4- as you can see in the video above, the plugin is not fully mobile responsive, how we can make it responsive?
    Since you told us about the mobile view, we have a version for testing, you can reply our email or submit a form in the link below and I can send you the test version:
    https://getawesomesupport.com/contact/

    Best Regards.

    Thread Starter Stéphanie

    (@stephaniepichiottino)

    4 years, 8 months ago

    Thank you, I just sent you an email.

    Plugin Author Yeison Baron

    (@yeisonbp)

    4 years, 7 months ago

    Hi @stephaniepichiottino,

    I will mark this topic as solved because the mobile responsiveness issue was fixed and released in the latest update. Any questions and comments, let me know in the proper channel.

    Best Regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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