Mobile stats

  • Resolved AbbeM

    (@abbem)


    11 years, 3 months ago

    On my desktop I am able to log into both my self hosted ww.wp.xz.cn admin and my wordpress.com account. Jetpack is working on the desktop and receiving stats. All passwords and logins are working. My .org site is connected to my WP mobile app. I set it up as a self-hosted site. It WILL NOT give me access to jetpack stats or mobile notifications of comments. It asks for my wordpress.com login and password but will not accept it. Says “Error The site is not connected to that WordPress.com user.” Please advise.

    https://ww.wp.xz.cn/plugins/jetpack/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ryan C.

    (@ryanc413)

    11 years, 2 months ago

    Hi there! Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can contact us using the form here:
    http://jetpack.me/contact-support/

    Please make sure to include a link to this thread in your message. Thanks!

    Thread Starter AbbeM

    (@abbem)

    11 years, 2 months ago

    Here you go http://www.abbemccrackenphotography.com

    Thank you!

    Ryan C.

    (@ryanc413)

    11 years, 2 months ago

    Thanks for the link! Are there any other users on your site? Or did anyone else originally setup your site? If so, it’s possible that Jetpack was connected using one of their accounts.

    If you’re the only user on your site, you can disconnect and then reconnect Jetpack to your WordPress.com account. Changing the WordPress.com account that Jetpack is connected to will not affect your stats or followers.

    Please let me know about the above, and we can go from there!

    Thread Starter AbbeM

    (@abbem)

    11 years, 2 months ago

    That worked! Thanks!

    Ryan C.

    (@ryanc413)

    11 years, 2 months ago

    Glad to hear! Please let me know if you have any other questions.

Viewing 5 replies - 1 through 5 (of 5 total)

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